Is Resort Suites at Bandar Sunway pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resort Suites at Bandar Sunway?

Resort Suites at Bandar Sunway doesn't offer parking.

What time is check-in at Resort Suites at Bandar Sunway?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Resort Suites at Bandar Sunway?

Check-out is at noon. Late check-out is available for a fee.

Where is Resort Suites at Bandar Sunway located?

Located in Bandar Sunway, this hotel is within a 10-minute walk of Sunway Pyramid Mall and Pinnacle Sunway. Hospital Pusat Perubatan Sunway and Taylor's College are also within 3 mi (5 km). Kuala Lumpur Setia Jaya KTM Komuter Station is 20 minutes by foot.

Resort Suites at Bandar Sunway Reviews, Deals & Photos 2025

10/10 Excellent

Joseph

Nov 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like everything

Stayed 5 nights in Nov 2022

8/10 Good

Verified traveler

Dec 10, 2023

Liked: Staff & service

If you don't mind

Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect

Stayed 4 nights in Dec 2023

6/10 Okay

Samuel

Aug 29, 2023

Liked: Staff & service

Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...

Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveler

Jan 19, 2016

Disliked: Cleanliness, room comfort

Aircon not cold

Stay was just ok. Aircon wasn't cold when we stayed. Went to the counter midnight and there wasn't anyone there. Thought of just letting them know when I checked out but they say OH. Really?

6/10 Okay

Kelly

Oct 27, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Room although spacious, would benefit from an upgrade. Bathtub had black mould growing in the grout. The lobby is in the basement of another hotel which was confusing to navigate and find at first. Feels like more of a budget option.

Stayed 1 night in Oct 2025

10/10 Excellent

Senthil

Jul 9, 2024

Great location and in the heart of Sunway city

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Jun 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room is good and would be better if hair conditioner and better iron board is provided.

Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Jun 12, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

Very old apartment and everything is not working well. Upholstery was dirty and stained. Not recommended. For this price we could have got a much cleaner and better hotel.

Stayed 2 nights in Jun 2024

2/10 Terrible

Kevin

Aug 9, 2023

Disliked: Cleanliness, amenities, property conditions & facilities

This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!

Stayed 2 nights in Aug 2023

2/10 Terrible

Sui Ha

May 17, 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good

Stayed 3 nights in May 2023

4/10 Poor

Sandy

Mar 30, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse Hotel

This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!

Stayed 1 night in Mar 2023

4/10 Poor

Eugene

Dec 20, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

First and last

Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!

Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveler

Dec 16, 2022

In need of upgrading!

The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!

Stayed 1 night in Dec 2022

6/10 Okay

S

Dec 3, 2022

Liked: Cleanliness, amenities

Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.

Stayed 4 nights in Nov 2022

6/10 Okay

Sharon

Nov 2, 2022

Liked: Cleanliness

Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

4/10 Poor

Gin Chuan

Jun 25, 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worthy of the amount paid

Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.

Stayed 2 nights in Jun 2022

6/10 Okay

Sajeep

Jun 17, 2022

Disliked: Amenities, property conditions & facilities

Balcony door not working, we kept closed always. Condition of the property not so good.

Stayed 3 nights in Jun 2022

8/10 Good

Sharon

May 5, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfort stay.

Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.

Stayed 2 nights in Apr 2022

4/10 Poor

ha, vietnam

Mar 4, 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.

Stayed 3 nights in Feb 2020

4/10 Poor

LynnY, Singapore

Jan 28, 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.

Stayed 2 nights in Jan 2020

6/10 Okay

seunghee

Jan 12, 2020

위치는 최상. 숙소컨디션은 보통

선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함

Stayed 1 night in Jan 2020

4/10 Poor

Turki

Jan 6, 2020

Disliked: Cleanliness, staff & service

فيه قليل من الحشرات ( نمل ابيض )

Stayed 3 nights in Jan 2020

2/10 Terrible

Mi Wah amy

Dec 27, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nightmare

This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!

Stayed 4 nights in Dec 2019

6/10 Okay

Miss Ling Yen

Dec 27, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.

Stayed 2 nights in Sep 2019

8/10 Good

Wai Leng

Dec 22, 2019

Liked: Cleanliness, staff & service, room comfort

Good location

Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.

Stayed 4 nights in Dec 2019

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