Klosters-Serneus Hotels

"Staff friendly but unexperienced Cleaning a bit slow, ambiance nice"

"We enjoyed our stay at the Piz Buin very much. The staff was very friendly and the breakfast delicious. The hotel has been nicely remodeled and it has that cute modern alpine look. Our room had very little storage space though, there was no room in the bathroom to put a make-up bag down. There was a lot of noise on the street starting at 5am, unloading something with an idling engine."

"Leider führt der Name des Hotels in die Irre. Wir dachten, wir könnten in einem gut ausgestatteten Fitnessbereich Sport machen während die Kinder sich in der Playarea vergnügen. Leider handelt es sich bei dem Fitnessraum im Hotel „Sport“ um einen kleinen schlecht lieblosen Raum. Die Hanteln sind bei den Geräten nicht kompatibel, fehlen zum Teil, die Klammern zum Fixieren sind defekt sowie der Turm. Die Uhr benötigt einen Batteriewechsel, es ist kein Laufband vorhanden… Schade. Für die...

"I got room from the first floor. No views, room was spacious but that was the only positive thing to say. They need to start updating the the rooms and hotel. Every time I walked into the room, the hallway (next to kitchen) had uncomfortable smell. Breakfast was a nice surprise."

"Der Spa- und Wellnessbereich ist wirklich schön und man kann so richtig entspannen. Überaus freundliches "

"Had a poor experience here. Was told to move my motorcycle from the hotel parking lot because the manager wanted to reserve it for a more distinguished guest. I was shown an area in a side street by some dumpsters. I refused and staff went back and forth with themselves for a while. Additionally they tried to charge me for parking even though they advertise free parking on premises. I checked out a day early because I didn’t feel welcome and didn’t like the place "