"Room was spotless and attentive with turn down. We had the family room with the lounge. Loved the details - like giving pajamas and slippers for the kids as well. Food, view, and service in the lounge was amazing"
"Decent room size | Staff is largely absent after check-in (no real front desk) | Huge number of rooms means a bit if congestion| We experienced intermittent wifi reconnects in our room"
"The room was beautiful. The staff were extremely friendly and went above and beyond the expectations. Specifically Mr. Iwasawa. I went to him with questions about possibly getting Hanshin Tigers tickets and since it was tough for foreigners to do online he ended up walking me to a store about 10 min away and helping me buy the tickets in person instead. Explaining everything I needed to know and patiently allowing me to choose everything I wanted. He was extremely helpful and patient. Very thankful for him as I had a great time at the game!"
"This was by far the best property we stayed at on our trip around Japan. It was beyond what was expected. The staff down to the rooms were 5 stars. I really recommend staying here."