Kim Ma Hotels

"Staff was very helpful and welcoming. Cindy was great, she helped us book a tour, gave recommendations for restaurants, and made our stay in Hanoi very smooth. All around amazing staff that made everything seamless. "

"The staff was really friendly and always helpful, simple breakfast but has everything you need including vegetarian options. Staff was accommodating for extra food or other options. Location is good, is close to the old quarter but not in the middle of the “chaos”. Close to the Ho Chi Min mausoleum and embassy’s so nice walking areas. Staff allowed luggage to stay extra days in the hotel and also allowed to use the shower facilities in the spa at no extra charge for evening departure from hotel. Gym and pool would use some polishing. Overall very sleek boutique hotel - very nice stay in Hanoi. "

"The staff were are amazing. The amount of support given to us was outstanding "

"The hotel location was great and everything was within a walking location. The rooms were comfortable and clean. The breakfast buffet was excellent and lastly I can't stress enough how friendly and helpful the staff were. They made the stay even more enjoyable. "

"Such amazing staff and friendliness - they made everything so easy. Special should out to Adrian!"

"The room was wonderful. The staff was especially helpful and kind. It’s in a great location. And it had the best breakfast buffet I’ve ever had. If you’re going to stay in Hanoi you should definitely stay here."

"The staff are amazing and go beyond expectation in their friendly attentiveness. This includes all staff, no matter their own particular role."

"Fantastic staff. Couldn’t do enough to help. Even put credit on my phone from their personal bank account so I could phone the airline in the U.K. to chase a lost bag. What a fantastic example of excellent customer service "

"Clean room very courteous and helpful staff. Being a single female travelller they were very kind and made sure I was okay. Unnecessary but I was very touched by their care. The breakfast was excellent, something for every taste essentially. Lots of fresh fruit. "