Kerobokan Kaja Trips (flight + hotel)

Staff was great but room you have to them to clean Towels were bad and need to do something mozzies

We were quite disappointed. We were expecting a lot considering the resort’s ratings. Check in was 3pm. We arrived at 4:20pm and our room still wasn’t ready. When we got to our room at 6pm there was no extra bed which we’d paid for. We had a package including canapés and cocktails 4:30-6. We ordered right on 4:30 but it took half an hour for any food or drink to come. Canapés were one miniature chicken wing and a dollop of dip with a few vegetable sticks each. All pool beds were taken early morning. People had reserved them with their belongings. Breakfast was very average. On the plus side… the ocean view rooms were spacious and a staff member gave the kids a complimentary icecream and teddy. We wouldn’t stay here again. Unfortunately it wasn’t worth the huge amount of money we paid for the inclusions and rooms.

Room was good size and comfortable. The lifts tended to be slow. Only had 1 night so didn't get to try all the facilities

Great Bali Vibe. Beautiful staff. Great breakfast. Clean rooms

A delightful venue for a stay - friendly, welcoming and accommodating staff. Our room, pool and general facilities were great and we appreciated being able to check out late on our final day to get the best out of a short trip. Some may find the location challenging (very urban) but lovely restaurants are nearby as are the beaches which are eminently walkable (even if taxis etc want you to NOT walk).