Kepala Batas hotel rooms a the Shangri-La Hotels and Resorts

"Clean room"

"This is a 4.5-5 star hotel. Room is very nice but pool was out of commission for two days and no sign. Very murky water and no urgency to fix it. Other issue is the lack of warm water for a shower. I would think easy to fix ... management?"

"Bit isolated but good hotel. Outdoor areas need a refurb but it’s great for the price."

"We have stayed at the E and O three times over the past 20 years. I love this hotel! Its old colonial flavour sits well with me. The new part is lovely too but this time we stayed in the Heritage wing which will always be my favourite. Our room 010 which had a separate lounge and twin bedded room, opened up to the grass area a few steps from that gorgeous pool. Staff was attentive and friendly. Food was amazing. This hotel is full of old world charm. Always will be highly recommended. Hope to keep returning as the years progress. "

"Lovely hotel, great location around an hour's drive from the airport, 30 mins by car from Georgetown, and around 10 minutes' walk to local shops and restaurants. Great grounds, facilities in the Rasa Wing are fab - adults only pool is fab, and the complementary afternoon tea and cocktail hour are well worth it! Rooms are lovely and well-equipped, management of the sunbeds means it's always possible to find some to settle in on, and staff are always happy to help you with anything you need. There are numerous places to eat at the hotel (food is great quality and a wide variety of options), but do check out the fabulous food market around 10 mins' walk away where you can get a huge variety of food at great prices."

"Returning stay. love it. very accessible and convenient "

"Good size room, clean & with comfy bed. No bar on roof "

"Firstly, if you get a room that is not facing the pool beware where it faces. There is a mosque beside the hotel and they do have prayer calls 5 times a day, including 1 before bedtime and another at 6am. For those not used to it, it can be very jarring. Food is mediocre and expected for the price paid. Facilities are worn... I mean pretty old at this point. Overall we made do with what we had and my kid still enjoyed our little vacation. This place is due for a refresh but meanwhile, I wish them only the best. I would have given the hotel 3 stars, had they informed me about the possibility of being awoken at 6am."

"Like coming home. Areca has one of the best locations in George Town. My hotel of choice. "