Kenfig Hill Hotels

"The staff, particularly those at Reception, were professional, kind and so helpful. I felt really well looked after and, as a solo woman traveller, feel that this is so important. Thanks to all at Llechwen Hall."

"Heating very poor found a old sock under TV unit + food was good but drinks very expensive"

"Clean room staff very helpful and evening meal very good"

"The allocated room was ok but could do with a little refirbishment."

"I was mildly disappointed with my stay at Vale Resort. The disappointment started when I messaged the hotel through hotels.com where I made the booking and no one responded for over 24hrs. Someone should be monitoring this email address. So after no one replied, I called up the hotel more than a day later, I could not get an answer and instead got an automated message asking me to leave details. By that afternoon, still no one had called me back. So I called again and did get an answer this time. The next day, I also got a call back.. but given the amount this place costs, I would expect much better communication standards and much less hassle for me. The advert for the hotel also currently states on hotels.com that 'free valet parking' is available. When I arrived and asked about this, the lady on the desk sort of smirked at me and said no such thing was available. I explained that I believed the listing on hotels.com detailed this service and she said she would check. But a few days later the advert still incorrectly lists this service(I took screen shots). I don't really care about valet parking, but I think the hotel should take a lot more seriously the fact that they have a misleading listing. The spa was ok.. though it was hard to get a go in the hot tubs due to a couple of groups just camped out there for a very long period. I was disappointed no robes were provided in the room, I have never experienced a spa in this country that does not provide robes."

"great"

"Light above bathroom mirror did not work. Beds were very comfortable. Clean budget hotel close to airport. Full breakfast not available on a Monday and the continental breakfast was spartan. Close to airport."

"Lots of renovations happening so the lifts were not working. The room was nice and comfortable - quite warm though. Not the nicest area but very walkable down to wind street. Parking next door for £5 was handy. "

"The staff was so nicely and they make my trip more comfortable! I was really impressed!"