Karabag Hotels

"Our stay at Marama Hotel was truly wonderful, and the staff made all the difference. When we arrived, we were quite shaken after a bad experience with our Uber driver. The concierge who welcomed and checked us in was absolutely amazing — calm, kind, and incredibly professional. He immediately put us at ease and completely changed the tone of our arrival. His warmth and care set the standard for the rest of our stay. Every member of the staff was welcoming, attentive, and genuinely lovely. You really feel looked after here. The food at the hotel restaurant was absolutely excellent — beautifully prepared and delicious, and definitely one of the highlights of our stay. The hotel is located high up in the mountains, which makes for stunning surroundings and a peaceful atmosphere. However, if you don’t have a car, getting up to the hotel can be a bit challenging. Taxis do run from the bottom, and the reception was very clear and helpful in advising us to use one, which we appreciated. Overall, our stay was absolutely beautiful. We left feeling relaxed, happy, and already planning our next trip back. I wouldn’t hesitate to recommend Marama Hotel and look forward to returning soon."

"Very clean throughout the hotel. Staff were very helpful and friendly. Food in the restaurant was amazing. Served traditional Turkish breakfast with lots of verity. Rooms are very spacious and clean, house keeping everyday."

"Fulya had the best customer service, she helped us with our itinerary, where to go and what to do, she went above and beyond to make sure we were happy. We will definitely be back. "

"Worth every buck"

"Loved staying at this hotel. Beautifully set, lovely designed, very clean, great food, very generous on drinks and quality options offered. Great and friendly service. "

"Had a wonderful stay at this hotel! The rooms were clean, comfortable, and well-maintained. The overall service was excellent, but what truly stood out was Meryem. She was incredibly helpful, warm, and always had a smile on her face. Her attention to detail and genuine care for guests made a real difference. Meryem is a true asset to the hotel and played a big part in making our stay memorable. Highly recommend!"

"Very relaxing environment with very pleasant and helpful staff. "

"This hotel was beyond filthy. The second I walked into the room, the stench hit me. The bathroom was revolting – mold all over the tiles, a disgusting shower, and a toilet that looked like it hadn’t been cleaned in months. It was so nasty I didn’t even want to touch anything. For the money I spent, I expected at least a clean room, but instead I got this dump. I felt dirtier after staying here than before I checked in. They “changed” our room the next day, but guess what? It was just as filthy. Nothing improved. On top of that, the staff was rude, dismissive, and completely unprofessional. Zero customer service, zero care for guests. This was hands down the worst hotel experience I’ve ever had. Stay far, far away from this place. Total waste of money and a disgusting nightmare. 1* hotel!!!!"