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The City Royal Resort Hotel

3.0 star property
Comfortable hotel with 2 restaurants and free breakfast

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June 2024

Photo gallery for The City Royal Resort Hotel

Front of property
Outdoor pool
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
2 restaurants, breakfast, lunch served; local and international cuisine
Reception
Reviews
7.0

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, 37597
  • Popular LocationMakerere University7 min drive
  • Popular LocationKibuli Mosque7 min drive
  • Popular LocationThe Acacia Mall7 min drive
  • AirportEntebbe (EBB-Entebbe Intl.)42 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Poor

The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are...
Gerrit
Dec 19, 2019
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Room options

View all photos for Executive Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Ceiling fan
Pillowtop bed
Day bed
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Ceiling fan
Pillowtop bed
Day bed
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Kampala

Located in Kampala, The City Royal Resort Hotel is in the business district and near a metro station. Uganda National Museum and Destreet Art Gallery are cultural highlights, and some of the area's activities can be experienced at Uganda Golf Course and Lake Victoria Serena Golf Resort & Spa. Wonder World Amusement Park and Nakigalala Tea Estate are also worth visiting. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby.
Visit our Kampala travel guideOpens in a new window

What's nearby

  • Uganda Golf Course - 5 min drive
  • Embassy of the United States - 7 min drive
  • Makerere University - 7 min drive
  • Kibuli Mosque - 7 min drive
  • The Acacia Mall - 7 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 43 min drive

Restaurants

  • Royal Oak - 4 min walk
  • Thrones - 12 min walk
  • Shisa Nyama Village - 7 min walk
  • Shaka Zulu Foods- Kiswa Bugolobi - 8 min walk
  • Bamboo Nest Bar and Restaurant - 11 min walk

About this property

The City Royal Resort Hotel

Hotel in the business district
At The City Royal Resort Hotel, you can look forward to free continental breakfast, a poolside bar, and a terrace. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and a TV in the lobby
  • Free newspapers, 1 meeting room, and smoke-free premises
Room features
All guestrooms at The City Royal Resort Hotel have comforts such as fireplaces and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and deep soaking tubs
  • Flat-screen TVs with premium channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Garden Bar
  • Pool
  • Wagagai

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 150000 per person (one-way)
  • Airport shuttle fee per child: UGX 100000 (one-way), (from 1 to 16 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

City Royal Kampala
City Royal Resort Hotel
City Royal Resort Hotel Kampala
The City Royal Hotel Kampala
The City Royal Resort Hotel Hotel
The City Royal Resort Hotel Kampala
The City Royal Resort Hotel Hotel Kampala

Frequently asked questions

Does The City Royal Resort Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access starts at 8 AM.

Is The City Royal Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The City Royal Resort Hotel?

Self parking is free at this property.

What time is check-in at The City Royal Resort Hotel?

Check-in begins at noon.

What time is check-out at The City Royal Resort Hotel?

Check-out is at 11 AM.

Does The City Royal Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 150000 per person applies.

Where is The City Royal Resort Hotel located?

Situated in the business district, this hotel is within 3 mi (5 km) of The Parliament of the Republic of Uganda, Kibuli Mosque, and Uganda Golf Course. Embassy of the United States and Owino Market/Kampala are also within 6 mi (10 km).

The City Royal Resort Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 14 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Gerrit

Business traveler
Disliked: Property conditions & facilities
Average hotel in need of renewal
The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Stayed 6 nights in Dec 2019

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not as good as it use to be but Im not readytostop
The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.

10/10 Excellent

Morris, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..

10/10 Excellent

Michael, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on the outskirts of Kampala.
A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.

2/10 Terrible

Gurmukh

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going there again!
I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not perfect but I intend on staying here again
Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the WIFI
Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.

8/10 Good

De Wet Swart, Johannesburg South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Will go their anytime again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be ranked as a 2 star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Value for Money. Very kind staff
I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.