Verified
10/10 Excellent
Noah
Jan 21, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Noah
Stayed 2 nights in Jan 2026
Kampala Serena Hotel
Choose dates to view prices
Photo gallery for Kampala Serena Hotel
Luxury
5.0 star property
9.6
Exceptional
Oasis in Kampala's heart
Nestled in Kampala's business district amid lush greenery, this serene hotel boasts an outdoor pool with poolside service. The Maisha Spa provides rejuvenating massages after a day of exploration. Six restaurants serve diverse cuisines, including what some call "the best breakfast in Uganda."
Popular amenities
- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
The current price is P9,082
P9,082
P10,840 total
includes taxes & fees
May 28 - May 29
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Latitude 0 Degrees
Kampala
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Policies
Check-in
Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available
Check-out
Check-out before 10 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day
Property payment types
Important information
Optional extras
- Airport shuttle fee: UGX 242750 per person (one-way)
- Rollaway bed fee: UGX 150.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 61491
We should mention
Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa
Frequently asked questions
Does Kampala Serena Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.
How much does it cost to stay at Kampala Serena Hotel?
As of May 25, 2026, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on May 28, 2026 start from P9,082, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Kampala Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Kampala Serena Hotel?
Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.
What time is check-out at Kampala Serena Hotel?
Check-out is at 10 AM.
Does Kampala Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of UGX 242750 per person applies.
Where is Kampala Serena Hotel located?
This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course, Independence Monument, and All Saints Cathedral. Embassy of Belgium and The Parliament of the Republic of Uganda are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
8.8
Location
9.4
Staff & service
9.4
Property conditions & facilities
Rating 10 - Excellent. 204 out of 252 reviews
10 - Excellent
204
Rating 8 - Good. 35 out of 252 reviews
8 - Good
35
Rating 6 - Okay. 7 out of 252 reviews
6 - Okay
7
Rating 4 - Poor. 3 out of 252 reviews
4 - Poor
3
Rating 2 - Terrible. 3 out of 252 reviews
2 - Terrible
3
Reviews
Verified
10/10 Excellent
Peter
Dec 16, 2025
Liked: Cleanliness, amenities
Clean room and very friendly staff
Peter
Stayed 2 nights in Dec 2025
Verified
10/10 Excellent
Francis
Dec 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Francis
Stayed 2 nights in Dec 2025
Verified
10/10 Excellent
Sharon
Nov 29, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, serene, friendly staff, good food and great facilities
Sharon
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
Franklin
Jan 2, 2026
Liked: Cleanliness, amenities
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Franklin
Stayed 1 night in Nov 2025
Verified
10/10 Excellent
Maishara
Dec 12, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The room service was more than excellent. The staff are very warm and kind
Maishara
Stayed 9 nights in Dec 2025
Verified
10/10 Excellent
Per
Dec 14, 2025
Liked: Cleanliness, staff & service, amenities
Wonderful garden
Per
Stayed 5 nights in Dec 2025
Verified
10/10 Excellent
Ron
Oct 4, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Ron
Stayed 6 nights in Sep 2025
Verified
10/10 Excellent
Ankita
Dec 29, 2025
Clean roos
Ankita
Stayed 10 nights in Nov 2025
Verified
10/10 Excellent
Mahamood
Oct 7, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist.
The entire hotel including rooms are beautifully decorated and welcoming.
The spa and pool were wonderful.
Will definitely recommend.
Mahamood
Stayed 3 nights in Oct 2025
Verified
8/10 Good
V A
May 13, 2025
Liked: Cleanliness, staff & service, room comfort
Breakfast is best part
Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
V A
Stayed 2 nights in May 2025
Verified
10/10 Excellent
michael
Dec 19, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
michael
Stayed 2 nights in Dec 2024
Verified
10/10 Excellent
Kim
Feb 18, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel
so comfortable and clean. Shower was wonderful. Plan on coming back again!
Kim
Stayed 1 night in Jan 2025
Verified
10/10 Excellent
Annette
Jan 25, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Annette
Stayed 2 nights in Dec 2024
Verified
10/10 Excellent
Momodou
Apr 11, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Momodou
Stayed 3 nights in Apr 2025
Verified
6/10 Okay
Martin
Apr 5, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Nice building
Clean hotel. Nice pool.Good food $$$
Service is excellent. Don't use hotel's transportation
Martin
Stayed 2 nights in Apr 2025
Verified
10/10 Excellent
Rudo
Jul 2, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Rudo
Stayed 3 nights in Jun 2025
Verified
8/10 Good
Elizabeth
Feb 9, 2025
I had a good experience but the room
I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Elizabeth
Stayed 4 nights in Jan 2025
Verified
10/10 Excellent
Nassim
Mar 5, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants.
The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Nassim
Stayed 1 night in Mar 2025
Verified
10/10 Excellent
Maddaline
Jan 18, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Service!
Maddaline
Stayed 6 nights in Jan 2025
Verified
8/10 Good
David
Dec 29, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
David
Stayed 8 nights in Dec 2024
Verified
10/10 Excellent
Tijuana
Nov 9, 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Tijuana
Stayed 2 nights in Oct 2023
Verified
8/10 Good
Cheikh
Sep 17, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food.
The gym is well equipped.
Cheikh
Stayed 7 nights in Sep 2024
Verified
10/10 Excellent
Elliott
May 8, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.
Elliott
Stayed 1 night in Feb 2025
Verified
8/10 Good
Richard
Mar 25, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Richard
Stayed 4 nights in Mar 2024