"To be honest, our first room was quite terrible. It was old and dirty. The floors looked so gross I didn’t even want to put my bare feet on them. So why the good ratings? Well, after contacting Expedia to see about cancelling my reservation so I could move to a completely different hotel, the on duty manager offered to move me to another room.
That room was significantly better - it was on a floor that had been renovated just a few years ago. I don’t know if they reserve this floor for higher priced reservations, but I was told it was an “equivalent room”. But it was so much better, I couldn’t be happier.
So my tip would be, if you’re assigned the 15th floor, ask for something different… 16th floor if you can get it."