Hotels near Jamul Casino

"I am a frequent guest at Sycuan Casino Resort, and one of the things I have always appreciated is how warmly I am greeted — by name — by the valet team, bell staff, bartenders, and even security. Normally, my visits are truly enjoyable. Unfortunately, this most recent stay was very different. The front desk service was disappointing the staff member I dealt with was rude, condescending, and unhelpful when I tried to ask a simple question. At the pool, I was unable to find a single available chair. I asked three different servers for assistance, but each one told me to just walk around and look for chairs with towels on them that might have been abandoned by other guests, and to remove the towels myself. This did not feel like the level of customer service I have come to expect from Sycuan. I truly enjoy this resort and hope this was an isolated experience, but I wanted to share this feedback in the hope that service standards can be addressed so future visits reflect the excellent hospitality I know Sycuan is capable "

"Great room and clean bed. The bar soap not the best, but shampoo is great. TV has issue. Staff very friendly and helpful during the stay."

"Nice size room, pretty decor throughout, and very pleasant staff."

"The ambience at this place is amazing. It doesn't feel like a hotel; you feel like you've snagged a room on a rich person's hacienda. I didn't give it full stars because the signage and communication were lacking. You have to call (by phone) to get someone to come and check you in. There is no check-in desk, which adds to the ambience, but if you don't know about that in advance, you'll be like me--circling the place on foot and by car, to find someone to check you in. Once inside, it's a maze of corridors with beautiful, museum-like rooms roped off. These also add to the ambience. But trying to remember where that office was, for a person (like me) with no sense of direction, was a nightmare. When we wanted to check out, I did find the office (after going up and down several hallways several times), but the door was locked. It was about 9:00 a.m. I then went outside, looking for someone. Then, I finally realized, I could call the same number I had called to check in. Did that, and a person came immediately. Advance information would have saved me a lot of stress."

"****"

"Everything was okay, not great. However, breakfast was worse—there were no options to choose from."