Residences in Italy

"We stayed at B&B HOTEL Venezia for our honeymoon in Venice. Both before our arrival and at check-in, we specifically mentioned that we were celebrating our honeymoon. However, in March 2026, the outdoor area was under construction. The welcome at the reception was careless and inattentive. Unfortunately, the room was not fully prepared—many essentials were either missing or incomplete. There were no hot beverages or even basic amenities like drinking water or glasses. The liquid soap was almost empty and ran out completely during our stay. Additionally, there was an exposed electrical cable next to the bathroom mirror, which was concerning. It was also surprising that there were not two full sets of towels. In summary, although the hotel is new and has a good location, our experience was a complete disappointment. The only positive aspects were the restaurant and the staff working there."

"Pool was empty as it was out of season so getting maintenance. But friendly vibe. Clean fresh modern and sunset was beautiful on the roof. Area safe. 10 min walk to main train station. 10-15 min walk to main tourist places but Florence is lovely so was just nice vibe everywhere. Felt very safe as a solo traveller "

"Yes, very easy and convient."

"We really enjoyed our stay- the staff were very friendly and helpful and the room was clean and suited what we needed. A lovely rooftop terrace to enjoy after a day exploring the city. Great location too! "

"No air conditioner in April"

"Clean and nicely decorated hotel with great location near sites and metro. Breakfast was great, good quality and variety. Service/staff was the best. Ms. Serena at the front desk was most courteous, accommodating and professional. We will definitely go back to this hotel next time in Milan. "

"The hotel itself was clean and overall acceptable. However, stay away from the Gatsby Restaurant. The food quality was extremely poor and concerning. The soup and chicken both tasted old and acidic, as if they had been prepared days in advance and improperly stored. The mashed potatoes were clearly sour, which should never happen with fresh food. When we raised this with the server (blonde waitress), her response was rude and dismissive. Instead of addressing the issue, she became defensive and told us we “don’t know what we are talking about.” For context, we own multiple restaurants in New York and are very familiar with proper food standards. Sour potatoes and acidic soup are clear signs of improper storage or spoilage. The chicken leg had an unpleasant smell and dark discoloration, which was also concerning. Each issue we pointed out was dismissed with explanations like “this is how food is in Italy,” which is simply not true. To make matters worse, the restaurant was completely empty, yet we were still asked if we had a reservation. We ended up paying cash and leaving without finishing our meal. Also, despite Expedia Platinum benefits, no discount was applied. Overall: the hotel is fine, but the restaurant experience was unacceptable and should be avoided."

"Great hotel, good location in close proximity to Roma Termini with great rooms & friendly accommodating staff! The added extra of the roof terrace was a bonus! "

"They are not so communicated and not clear with the answers and they get angry if you're questions more than 4."