Isla Contoy hotel rooms a the Excellence Resorts

"Staff and amenities "

"Excellent family getaway. I can’t remember the last time we were able to relax this much on a family vacation. SLS Playa Mujeres really delivered. The kids club and teens club were fantastic."

"The staff was very friendly and welcomed us with champagne upon our arrival. The resort is nice and conveniently located within a short walking distance of the downtown area with all the shops, bars, and restaurants. We opted for the all-inclusive option and there were several restaurants as part of the resort to choose from. The food was wonderful especially the breakfast from Playa Norte. We had one complaint that we shared with the front desk which was a bunch of small bugs in the room. We were in building one and our view was of the cemetery and another hotel. In speaking with other guests, they shared that they had issues in building one and got moved to other buildings that were much nicer. I would recommend asking for 4 or 6 based on what we were told. "

"The room was very well sound proofed from the pool noise. Clean rooms and very fun amd eelaxing spa experience. The food was great every meal. "

"Well maintained facility and friendly staff"

"The rooms were very clean, amenities were beautiful. The service at the restaurant and pool side were great. It was awkward being asked if we wanted to tip every time we got anything. I would recommend not asking and just handing the machine to the guest. It takes away from the experience. "

"Love the balcony view with hammock "

"Our experience at the hotel was greatly enhanced by Tete, our butler, who was truly exceptional. Her attentiveness and problem-solving made a meaningful difference to our stay and elevated the overall experience. The hotel itself is brand new, beautifully designed, and operates at a 5-star level. We were fortunate to receive an upgrade to a plunge pool rooms with an ocean view, which was excellent—spacious, well designed, and very relaxing. It’s worth noting, however, that many rooms in the family section do not have ocean views, and guests should set expectations accordingly. We initially booked a swim-up pool room, which wasn’t ideal for us, but thanks to Tete’s help, this was resolved smoothly. One design consideration to be aware of is that a large restaurant has been built between the pool area and the ocean, which limits ocean views. Additionally, the main pool is not heated, so guests who prioritize pool over the ocean may find the pool area less appealing. For us, this wasn’t an issue since we love the ocean. Families traveling with teenagers should be aware of some limitations. Teens are not permitted in the club area, and the alternative activities are geared more toward younger children. We also experienced a strict enforcement of rules at the sister property, Elegance, including threading the teenager to call the police on them. 😳 Overall, for adults or families who love spending time at the beach and value a high-end, modern resort, this hotel is a great choice."

"The rooms were spacious and very clean. The staff and accommodations were excellent. Look forward to returning again."