Irby Hotels

"Hotel is ok "

"Great hotel, clean, lovely communal areas and great bedroom. The music on entering the hotel was extremely loud due to a wedding party, so loud we couldn’t hear the member or staff on check in. Luckily this didn’t affect us as we were out all evening but had we planned to stay in the hotel, this would have been an issue "

"Best spa hotel in Liverpool "

"The location of this hotel is excellent, at first sight it appears fantastic but it is a little tired. The member of staff who greeted us was a little abrupt which took me a little bit by surprise, when I asked about and whether I needed to book she said yes, but there isn’t many slots left. That felt a little odd as our room included breakfast, we did book breakfast, she then asked if we had stayed before, we hadn’t, so she explained about how to get to the spa. Our room was a little tired but clean and large. The shower/water in this hotel is extremely hot so I would say be a bit careful. In the morning we went down to breakfast, it was buffet style and ok, plenty of seating. The staff were lovely and friendly, couldn’t be more helpful. The spa is basic but nice if you want a quick swim, sauna and steam, then perfect. Overall an ok stay for the money we paid for the centre of Chester."

"The hotel is modern and clean. The staff are attentive and helpful. The location is good. "

"Great stay, local to everything "

"Spa is very good for relaxing. Room is very clean and comfortable "

"Lovely, clean, quiet room, with everything I need. I start my holiday here before falling straight into the airport the next morning. I always enjoy my stays. All the staff are friendly. Food is lovely. "

"Great location right next to the station and an easy walk into the city centre. The ground floor has been nicely refurbished and makes a good first impression. Some investment has clearly gone into the rooms too (new taps etc.), but they don’t feel finished to the same standard. The bathroom in particular felt a little tired – the silicone around the shower was messy and old, the toilet didn’t flush easily, and the extractor fan was very loud. Overall a good stay in a great location, but the rooms could benefit from a bit more attention to detail."