Huei Nam Hotels

"Clean room, nice pool, nice view "

"wonderful stay at this hotel. Spacious valley view room, breakfast was average - nothing special for a 5 star hotel, have had better at a 4 star. The female staff at reception could have been friendlier and not so arrogant - need to train front desk/reception - have had better customer service at a 3 star hotel."

"This was such a stunning location! Beautiful views over the valley, lovely staff and a short grab ride into Sapa. We loved exploring Sapa, then retreating back to this little serene oasis! Would highly recommend"

"Room was ok. Only 1 channel on the TV worked and froze half the time. Breakfast buffetbwas great with lots of options! We did a couples 90 min massage and 30 min Red Dao Herbal bath which was absolutely incredible. Both of us had probably the best massage we have ever had. Our masseuses were Huong and Chuyen. If you can book either of these two amazing ladies do it!!!! Very good prices as well."

"First off the view from the place and our room was AMAZING — best views across Sapa for sure!!! The compound was big and there was lots to explore / multiple viewpoints. They also grow their own veggies on site. The room was clean and host was fantastic!!! He made sure we had everything we needed at all times!! And the attached restaurant serves everything fresh — they usually require pre-order for breakfast so that they can prepare and buy the freshest ingredients. They also have SUPER CUTE dog and cats. I loved our time there so much it was the favourite part of our Sapa trip!!!"

"We ended up leaving this property earlier than planned because we were really disappointed with our stay. We know our visit fell over Lunar New Year, which is obviously a very busy time, and we completely understand that this can make things more hectic. That said, from the moment we arrived, we didn’t feel welcomed. We had booked and paid in advance and arrived three hours after check-in time, so we expected our room to be ready. Instead, we were told that relatives were staying in the room we had booked. We were also informed that someone had previously tried to cancel our booking, which was worrying. There was no real greeting or welcome, and it immediately made us feel like we were an inconvenience. There was also a clear language barrier. We understand there may only be one English-speaking staff member, but at times other staff seemed dismissive and even walked away while we were trying to speak with them. We stayed polite and respectful throughout, but it didn’t feel like that effort was returned. Very little information was shared with us during our stay. We weren’t approached about the advertised trekking tour, and since we didn’t book one, we weren’t given any suggestions on what else we could do. One evening, we came out of our room to find staff and other guests all eating dinner together, which hadn’t been mentioned to us at all."

"Sapa Clay House was a first class experience. We have traveled around the world and Clay House will be remembered as one of our top tier experiences. Every detail, from the extreme hospitality, to the bedding, to the food was simply incredible. Hospitality: We were at clay house for about 24 hours but felt like family within the first hour. I am genuinely sad to leave the good people who make clay house a home. we had lovely conversations throughout our days and felt like we were in truly the best hands for all of our bookings around Sapa. we especially loved learning that the staff take a few days off to go on vacation together every year - they had just returned from Thailand - it makes sense given how truly close and happy everyone is. Food: holy cow. We love good food and elevated experiences. We have eaten at Michelin star restaurants around the world. Every dish at Sapa Clay House is on par with the best restaurants we’ve been to. We were continuously in awe of the beauty, freshness, taste, and presentation of our lunch, dinner, and breakfast. Chef Huan could have a job at any restaurant in the world. We are so lucky that he is the chef at Clay house. I wish we could have stayed and eaten there for a week. Our wine was also fantastic. Cooking class: best one we’ve ever had (compared to Tuscany, Sicily, Japan, Spain, Denver, etc)."

"Kind and helpful staff. Peaceful grounds with lovely view of mountain. Quaint lodge cabin with fireplace."

"The place was beautiful, clean, and peaceful, with stunning surroundings. The hosts were incredibly kind. Lee was especially helpful, giving great tips about the area. Highly recommend this spot for a relaxing stay in Sapa."