Hilton Hotels

"The staff were really friendly and coudn't do enough to make the stay enjoyable. Proper job."

"Very nice lady on reception. Paid for breakfast which was not as ordered. We gave exact instruction as items to be very well cooked, this was not the case and did not have time to return it! The water in the shower was freezing. Plus the extractor very noisy. Parking was great and bus service very close. Enjoyed drinks in the bar, such a pity the other major things were not up to scrach. "

"This is our 5th or 6th time staying here as the location is perfectly for getting sd The "

"Exellent Superior room, spacious and clean room, superking size bed, on the hard side but suited us, lovely foyer and bar area, very friendly and helpful staff. Location suited us with plenty parking ( you have to pay but this is getting normal these days), lovely to walk along the riverbank into Durham, We only used the Restaurant for breakfast ( which was included) nice selection for breakfast which we enjoyed..We would definitely use again if in Durham.."

"Great location, have stayed here twice now with no issues."

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Room was tiny (booked a superior double) and not overly clean (dust all headboard and bathroom needed a more thorough clean!) Walls are paper thin and could hear everything from next door (daughters got woken by their next door neighbours returning back at 1:30am) Very short staffed so long wait times. Food was mixed- steak was v v oily but beef pie was lovely (veg and potatoes cold though) Breakfast wasn’t great, rock hard poached and fried eggs, microwaved defrosted ciabatta (not toasted) and supermarket bought waffles. Bit disappointing really, probably won’t stay again"

"Very happy with this stay.."

"The room was amazingly clean and the whole building was very clean and tidy. "