Heybeliada hotel rooms a the Fraser

"The rooms were very clean and tidy. All the staff were very friendly and helpful and polite. Really good hotel"

"We stayed for 3 nights in Seven Hills, the staff were very good and the hotel is in a good place to explore Istanbul. We had 3 days of rain so was a little hard to see everything but we would stay here again if we revisit Istanbul. We did enjoy a great massage in there spa to get out of a chilly raining Sunday. The Spa is warm and welcoming and perfect place to spend a couple of hours to relax."

"The hotel was excellent the rooms were extremely well equipped and were up to standards. We were to be checked in at 2pm however when we got there past two we were told that the rooms were not ready and we had to wait a further two hours. The staff are very unfriendly and when they realise that you are a foreigner they try their best to avoid you however they will go beyond for people that speak their language or are their nationality. My daughter had an accident on the hotels stairs outside due to the rain making the steps slippery and not one staff member came out to check on her or help. The other hotels near by had carpets on their stairs to make sure no one slips but even after the accident no improvement was made. The hotel staff are very unfriendly and do not with to communicate with anyone who does not speak the national language and they are very rude. The rooms in general were amazing and our stay was very comfortable but the staff were very rude and our experience with the staff was very disappointing. "

"Our room and property is very clean. Staff is very friendly. And the location is excellent. "

"One of the best hotel experiences I’ve ever had. Top notch from start to finish. The staff is incredible!"

"I had a very disappointing experience with this hotel. During check-in, there was no clear communication that items in the room—such as snacks and drinks in the fridge—were chargeable. This lack of transparency feels misleading, especially when these items are later billed at significantly inflated prices, reportedly up to five times their actual value, with additional hidden costs. The situation became even more stressful during checkout. Despite clearly informing the receptionist that I had a confirmed reservation, had already paid, and was running late for my flight, I was told I could not leave until all charges were settled. This nearly caused me to miss my flight. To avoid further charges, I returned everything I believed might be billable, including sachet coffee that appeared complimentary. It felt excessive and unreasonable, especially when even basic items were treated as chargeable. Overall, the experience was frustrating due to poor communication, lack of transparency on pricing, and inflexible customer service. I would strongly advise future guests to clarify all potential charges in advance to avoid similar issues."

"Comfortable and ver well located."

"The nicest reception staff that I have ever met. "

"Beautiful hotel, excellent location"