Hotels near Heritage Sandy Springs

"c"

"Most of the staff was nice, except the girl that checked us in. "

"Yes"

"Nice perfect safe "

"Lady gave us the wrong room on arrival, room was switched and told us it was an upgrade but it was worse and not the suite we paid for. I then went down again and was told well we have an event going on even though i booked in advance. We eventually got the room we paid for. Then the crib we were given was missing the bottom so useless. We asked for the part and was told someone would get to us. three times i asked and all 3 times noone showed up so our infant had to sleep in our bed. The room had food all over the carpet, the sheets had brown stains on them that looked like poop and the towels were in the tub so my assumption is the room was not cleaned. "

"no kitchen "

"Great location near both Emory St. Joseph Hospital and Northside Hospital. Nice breakfast, and quiet location."

"Good stay close to everything "

"Upon arriving the lobby was extremely hot. We got to our room an there was blood on the sheets as well as pubic hair, the floors in bathroom hadn’t been mopped and there were what looked like urine on the floor by toilet, and it wreaked of dog. When I mentioned this to the desk person, there was no apology and he placed me in another room. While I was waiting to be placed in another room, a guest was in the lobby with her dog running loose jumping on people. I noticed the guy behind counter looking and did nothing about it. The next room was just fine, but smelled like dog and a very very strong perfume that was trying to mask the scent. Having the experience with the first room, we were just uncomfortable knowing housekeeping wasn’t doing their job. Breakfast was lower than average hotel breakfast and decided not to eat. I booked this stay based off of customer reviews, but we did not have the same experience as most of the others had. The ONLY positive about this place was the bed was comfortable. Even the other people staying in the hotel lacked any type of respect for people and slammed their doors day in and day out. Didn’t matter the time of night. Now that’s not the hotels fault, but still a downside of our experience. After this experience I called Hilton customer service and was told that within 72hrs I would receive a call back because I made a formal complaint and it’s now been a week so I’m assuming I won’t be hearing anything back from them either."