Helpston Hotels

"We have stayed here quite a few times now, our welcome is usually happy and warm, this time the member of staff was cold and uninterested. We are members, our account was not linked, we have never paid for parking in the past, this time it was demanded (however, on our astonishment the member of staff removed the charge) this is a stealth charge, a huge carpark out of the city centre should not be chargeable for hotel guests, this is disgusting! We normally love this hotel because it has easy uber links to the centre whilst still providing country walks, the staff are usually extrememly welcoming and interested in making your stay fantastic this time it felt flat and uneasy on arrival. Our room was as usual, and fairly clean however, the major fail of our stay this time was the duvet and cover, the duvet was miles too small for the cover this meant my husband was covered but i was covered only by the duvet cover not the duvet, i did not sleep. I reported this to the front desk on departure she said that they are available 24 hours, i said that in the middle of the night this would not have been an option, she offered a drink, we were leaving for a walk, it would not have been an appropriate resolve, i declined. Breakfast was good and extensive we really enjoyed this as usual. We are staying again in July and bringing my parents for birthday celebrations, i really hope we have the experiences we have been used to in the past, a warm welcome and a comfortable nights sleep."

"Clean room, bathroom excellent, staff / owners great, breakfast good, parking - I ended up parking away from the property due to road works and traffic chaos due to water-main leak on the main road."

"Suspicious brown stains on the bedroom floor and some of the most miserable and unsociable staff ever!"

"Friendly welcome, check-in desk in an awkward place, feel like your in the way of the bar staff or customers queuing the bar. Causing an obstruction with suitcases for someone wherever you stand. Room spacious and clean, plenty of tea, cofee milk etc provided. Had dinner, which was good and even had a go at the quiz! Breakfast the following morning was ok. There seemed to be some sort of staff meeting going on at one part of the dining room, and so there wasnt much instruction on what to do with regards helping yourself to tea or coffee etc, or care taken to provide much of a service, ordered at the bar, i had an omelette and it tasted a bit burnt in places. Server looked like she was the only one working and hence why maybe she didnt look happy to be there, but she wasnt rude at least. "

"Ok for someone needing a bed if working away from home"

" Fine"

"It is a clean and tidy hotel perfectly located. It is a bit dated and in need of some TLC. When I am back in Spalding on business, i will more than likely stay here again simply for its great location. "

"Lovely relaxing overnight stay at The Crown in Stamford staying in the Townhouse family room - friendly attentive staff and delicious breakfast too."

"Great place to stay, answered all our needs."