Hawkley Hotels

"Rachel was very welcoming on reception and explained everything. Rachel was engaging about our stay and that we had visited the hotel several times before. Breakfast was booked and had plenty of options in the morning and was more than satisfactory. The rooms are clean, warm and pleasant. Previously we had enjoyed the spa but did not have the time this visit. However, we will be visiting again in the summer. Great location for us and secure parking."

"I really liked my room: clean, modern and functional. The QRCode based room service was a big 1/5 stars for me. Menu item availability wasnt current and it took 40 minutes to sort this out with a chat bot firstly, no promised human (waited 20 minutes) a guy on the phone who wasn’t on the site and who suggested I go downstairs with my query (! Room service man!) a chat with reception, another chat with reception…..I did eventually get my dinner delivered to my room. It was nice."

"Lovely breakfast "

"Room was ok staff were good breakfast was good "

"The corridors, room and swimming pool / sauna areas were terrible. No warnings that the property was undergoing refurbishment. Guest services were rude invading personal space. Communication was poor. Sauna switched off and wasn't advised it takes 15 minutes to heat up."

"Gym one of the best for equipment and variety of weight selection "

"Good selection for breakfast. Staff helpfull and polite"

"Great breakfast but a little limited. Ample parking, adequate room with great sized bed."

"I didn’t experience that much. It was just a place to lay my head and rest."