Hotels near Hawana Aqua Park

"The only issue with the room was that there were no outlets by the desk. Other than that, flawless"

"Spa experience was probably the best we've ever had. View was very nice with the sea view. Staff were very pleasant "

"For a resort that’s listed as a premium property it was overall disappointing. Room service staff and food was just terrible. Staff unable to take orders or get them right. Appreciate that English is not the language in this country but the non-local staff should be trained in English as that was the main way to communicate. We had to return our food a few times and the staff were visibly irritated and rude when we sent it back. Even after paying for a late checkout we had multiple phone calls to the room during the asking when we were going to leave and if we were ready to leave. Rooms had lukewarm water and when I asked the staff they said that’s as good as it gets. The actual Restaurant staff were very nice and helpful. There were a number of the front desk staff that were also very helpful. Rooms were big and beds comfortable. Paying the amount we did for this place I would expect a much higher standard of service and ability to communicate with guests. "

"A/C not cooling, Balcony locked, "

"Good property and friendly stuff "

"Fantastic "

"The pool and breakfast services were terrible, and the room was super dirty"

"All rooms need exhaust fans and air purifiers to remove stale air from the room. The fog outside wasn't that bad compared to the air in the room. Even the bed felt wet all the time !!!"

"The hotel was super dirty with a lot of bugs in the kitchen and the other rooms. "