"The place is tired! We were placed in a construction zone, which I was told the noise/construction would not affect the guests! FAR FAR from reality! Very noisy (grinding). Also, the front desk sends you to your room which is located in the construction zone without any assistance from a staff member. And I requested a room with two double beds and was issued a king! We had to request a rollout bed which the room had NO space for an additional bed. Be careful in the beach chairs the three we used were broken. It was worth the inconvenience of the unstable chairs to enjoy the “lagoon.” Remember you also pay for a daily resort fee! "
Hilton Grand Vacations Club Ocean Tower Waikoloa Village
4/10 Poor
"The front desk staff was rude and the room was very dirty. Be aware if you end up with a non renovated room, the furniture is dusty and the desk hasn’t been wiped down, the carpet is old and the couch smells like pee. The staff is hit and miss, mostly miss.
The property itself is very nice but the ocean tower is very far. "
"The grounds are always kept in prime condition. The access to a good snorkel beach and a near by pool is one main reason for coming here. The staff were all great and helpful. The food service and quality were great at each location. Breakfast was excellent. Of course $40 a night for self-parking and another $40 for Resort fees is a killer as it is just pure profit add on to the room rate."