Hattgenstein Hotels

"The staff was very helpful and friendly. The room was clean. The hotel is in a god location between the train station and the Old Town."

"Property is difficult to assess. On the one side Great location, new building, impressive artwork, on the other side not transparent. Room booked was executive room. First room offered was small, no sofa, etc. Claim was that a tiny balcony would make it executive. Upon request, a real executive room was granted. Twice the size and all the advertised features. Room change, wasted time and the impression that we were initially shortchanged. Then, after a long day out we come back to the room - no service. When inquiring at the front desk the young lady there showed real attitude. „You were told.“ „There are cards in the room.“ „This is for sustainability.“ We were not asking for fresh sheets. But making the bed? Cleaning up the room? This was not about sustainability. It was about saving cost. And when your shower has no door, the floor towel gets totally wet. It doesn’t dry up over the day. Again, you feel a little chiseled. Bottom line: This could be a nice hotel, but there is a palpable undercurrent of being „too cute“. At ~ $400 a night this is just ok. This is a nice hotel with a palpable undercurrent to give the guest less then what was bartered for."

"Lovely hotel with lovely staff. It’s walkable to the old town but not close. Having a car would be better in this location or taxi’s, which are readily available. We drove all around Germany and this was the easiest hotel to park. The staff is lovely and made our stay fantastic. "

"Off season check in went well. Room was very clean "

"Everything was excellent, breakfast A+!"

"I didn't have a pet with me but I saw other customers that did. They do welcome pets. The breakfast was good! 2 types of bread, ham, Swiss cheese, orange juice, scrambled eggs, boiled eggs, assorted condiments, and excellent espresso, coffee, or cappuccino. The only constructive criticism I offer is I wish there was an in room Keurig or kettle for evening herbal tea. Also a vending machine in the lobby would be nice for late night snacks. We stayed in a tiny house and it was quiet and private. Overall we were very satisfied with our stay and would recommend it to anyone visiting the Trier area. "

"The rooms were very small and basic but contemporary and very clean. I hadn’t realised I wasn’t in the ‘main’ hotel but an annex a street away. I had to check in at one hotel and then walk about 800m to the next one which had no reception. It was rather noisy through the night with doors banging and noise from the stairs, but I presume that’s because it’s an airport hotel and people were coming and going. If you’re only staying to make using the airport easier, it’s fine. No idea what the other hotel would be like to stay at but when I got my key from there, there seemed to be a nice atmosphere. "

"Everything was excellent! We had a horrible experience at a different hotel the previous night and messaged the staff at this hotel for a possible early check in. They responded and were able to get us our hotel room, Schneewittchen, as soon as we arrived! They were excellent! They changed our vacation to a positive one and the property and people were wonderful!"

"We had a problem with the first room we were assigned. Within 10 minutes they had come to check It out. When they could not fix it, they moved us to another room which was a larger room. The entire facility was clean and well kept. It was a lovely inn out in the country with easy access to the freeway. "