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"Staff were amazing and Hotel was in an excellent position. "

"We arrived early, and the receptionist was incredibly warm and helpful. We were greeted with a welcome drink, offered an early check-in and a room upgrade for a small, reasonable fee. What a great start! The room was spotless and cozy, with both a shower and bathtub, hot water, complete toiletries, and a super comfy bed with soft pillows. The AC worked perfectly. As soon as we arrived, two staff members came out to the road, greeted us, took our luggage, and made us feel truly special — it felt like they were waiting just for us! Check-in and check-out were smooth. We asked if we could store our luggage for four days (even though we weren’t returning to stay), and they agreed with zero hesitation. They even invited us back for a free drink when we return — amazing! Breakfast was impressive: a wide variety of continental and authentic Vietnamese dishes, a live counter, fresh food, and friendly service. Location is top-notch — near the lake and in the heart of the Old Quarter, with everything walkable. For the price, this hotel delivered beyond expectations. Truly a royal experience! "

"Room is clean, staff were all very courteous and accommodating. The staff from the front desk, hotel crew and restaurant staff went up and beyond to make sure we got everything we need. The breakfast has a lot of options and delicious. We truly had a memorable and enjoyable stay at The Premium Splendid. Big thanks to all the staff. "

"From the moment I arrived, I was greeted with genuine warmth by the staff who made me feel like honored guest throughout my entire visit. Every team member, from the front desk to housekeeping to the restaurant servers, demonstrated exceptional professionalism while maintaining a friendly, approachable demeanor. The rooms are absolutely spotless and wonderfully cozy."

"I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi."

"Everything was great…Great service, really nice room and wonderful breakfast. "

" The room was clean and the staff was very helpful and polite. "

"Excellent customer service! "

"Super central location in the Old quarter, everything within walking distance and a corner away from all must see landmarks. The room was super spacious and comfortable. Best thing about this stay was definitely the staff! They are very professional and efficient, they helped with all our queries, booked transportation for us and where always so handy. The staff is very friendly and kind and they elevated the experience of staying here, definitely will book again when in Hanoi. "