The West Lake Serenity'N Homestay Ha Noi

Property class: 2

Choose dates to view prices

Reviews

4.0 out of 10
Located close to West Lake and Ho Chi Minh Mausoleum, The West Lake Serenity'N Homestay Ha Noi provides a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi.

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • 24/7 front desk
  • Kitchen

Room options

View all photos for Comfort Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Comfort Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Royal Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Ngoc Ha neighborhood, The West Lake Serenity'N Homestay Ha Noi is connected to a shopping center. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travelers looking to shop may want to visit Dong Xuan Market and Hanoi Old Town Night Market. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Visit our Hanoi travel guide
Map
12B Ngach 35 Ngo 462 Duong Buoi, Ba Dinh, VND, Hanoi, 100000

What's nearby

  • A pagoda, lotus ponds, palm trees, and a calm body of water.
    West Lake
    13 min walk - 1.1 km
  • A cityscape with a prominent tall skyscraper, dense urban buildings, and a mix of residential and commercial structures.
    Lotte Center Hanoi
    4 min drive - 1.9 km
  • Vietnam Museum of Ethnology
    18 min walk - 1.6 km
  • Australian Embassy
    18 min walk - 1.6 km
  • Embassy of Japan
    20 min walk - 1.7 km

Getting around

  • Chùa Hà Station
    3 min drive
  • Hanoi Railway Station
    19 min drive
  • Noi Bai Intl. Airport (HAN)
    26 min drive

Restaurants

  • Miến, Bánh Đa Cua
    3 min walk
  • Hải Xồm
    9 min walk
  • Bún riêu cua
    8 min walk
  • Phở Việt
    11 min walk
  • Tokyo Kitchin
    7 min walk

About this property

The West Lake Serenity'N Homestay Ha Noi

  • Hotel near West Lake
  • Located close to Ho Chi Minh Mausoleum and Train Street, The West Lake Serenity'N Homestay Ha Noi provides a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • Other perks include:
    • Self parking (surcharge), smoke-free premises, and an elevator
    • A 24-hour front desk
  • Room features
  • All guestrooms at The West Lake Serenity'N Homestay Ha Noi have thoughtful touches such as premium bedding, as well as amenities like free WiFi and sound-insulated walls.
  • More amenities include:
    • Hypo-allergenic bedding and memory foam beds
    • Bathrooms with designer toiletries and hair dryers
    • 29-inch flat-screen TVs with cable channels
    • Kitchenettes, refrigerators, and stovetops

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (VND 50,000 per day)

Family friendly

  • All-in-one washer/dryer
  • In-room kitchenette
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Refrigerator
  • Stovetop

More

  • All-in-one washer/dryer
  • Desk
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Covered self parking fee: VND 50000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is The West Lake Serenity'N Homestay Ha Noi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for VND 50000 per day.

What time is check-in at The West Lake Serenity'N Homestay Ha Noi?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at The West Lake Serenity'N Homestay Ha Noi?

Check-out is at noon.

Where is The West Lake Serenity'N Homestay Ha Noi located?

Located in Ngoc Ha, this hotel is 0.9 mi (1.4 km) from West Lake and within 3 mi (5 km) of Ho Chi Minh Mausoleum and Train Street. Dong Xuan Market and Hoan Kiem Lake are also within 6 mi (10 km). Cầu Giấy Station is 23 minutes by foot and Chùa Hà Station is 24 minutes.

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Reviews

The West Lake Serenity'N Homestay Ha Noi Reviews

4.0

2.0

Cleanliness

4.0

Amenities

6.0

Staff & service

2.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting room that doesn't seem to have ever been cleaned. Hair strands in the bed, soap scum and mold/dirt in shower and around sink, furniture stained and uninviting, absolutely deceptive photos (looked brand new) compared to live condition of room. Hot water didn't work. Bed uncomfortable. No service or cleaning during the full length of stay. Staff was only responsive by request but not proactive in any sort of maintenance schedule. Can't complain much due to the cost but there needs to be a standard of care regardless. Location is convenient but very hard to find, no signage displaying the hotel name, just a coffee shop sign with no coffee being marketed.
Stayed 7 nights in Jul 2026