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Mai Charming Hotel & Spa

3.5 star property
Travelers find tranquility at this peaceful spa in Hanoi, where rejuvenating massages and body treatments offer a perfect escape from city exploration

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Located in the heart of Hanoi near Hoan Kiem Lake, Mai Charming Hotel & Spa offers a serene retreat. Guests can enjoy spa treatments, breakfast at the restaurant, and on-site shopping. Amenities include in-room WiFi and dry cleaning services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
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About this property

Mai Charming Hotel & Spa

  • Hotel near Hoan Kiem Lake
  • Hanoi Old Town Night Market and Ho Chi Minh Mausoleum are located near Mai Charming Hotel & Spa, which provides a grocery/convenience store, a terrace, and shopping on site. Treat yourself to spa services, such as a facial, a body treatment, or a manicure/pedicure. The on-site local cuisine restaurant, Mai Charming, serves breakfast. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business center.
  • Other perks include:
    • A roundtrip airport shuttle (surcharge), an elevator, and luggage storage
    • A 24-hour front desk, multilingual staff, and a TV in the lobby
    • A front-desk safe, ATM/banking services, and massage treatment rooms
  • Room features
  • All guestrooms at Mai Charming Hotel & Spa have comforts such as air conditioning, in addition to amenities like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 23-inch LCD TVs with cable channels
    • Refrigerators, electric kettles, and daily housekeeping

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P1,508 total
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Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Mai Charming Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Mai Charming Hotel & Spa?

Check-in begins at 2 PM.

What time is check-out at Mai Charming Hotel & Spa?

Check-out is at noon.

Does Mai Charming Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is Mai Charming Hotel & Spa located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hang Da Market, Hoan Kiem Lake, and Hanoi Old Town Night Market. Ly Trieu Quoc Su Pagoda and Red Moon Gallery are just steps away. Hanoi Railway Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 164 reviews
Rating 8 - Good. 64 out of 164 reviews
Rating 6 - Okay. 30 out of 164 reviews
Rating 4 - Poor. 2 out of 164 reviews
Rating 2 - Terrible. 7 out of 164 reviews

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Hanoi

Very good hotel. Usually, I don't like boutique hotels, but this hotel was superb. Great location, great service, and friendly people. I recommend renting the electric bicycle. When you get to the counter, they explain everything in depth to you, which is unusual, but nice. The room itself was great; it had no windows to the outside, but the price I paid was well worth it. The room was very comfortable and it had a great shower and a very efficient toilet.
Verified

6/10 Okay

Verified traveler

3rd time for stay here, location is very good but breakfast need to improve.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

HYUNMIN

Liked: Staff & service

Very good location

It's in good location around Old quarter but very small room without window. And mostly old.. Anyway I had been staying with relax.
Stayed 4 nights in Nov 2019
Verified

8/10 Good

ONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is very Central in Hoan Kiem area, with a Nice Dialy Breadfast at Level-7 which can view outside scenery!!
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel bien placé dans Hanoi et le vieux quartier. Personnel accueillant et très sympatique. Proche de tous les must see de la ville et des vins restaurants. Cependant, notre chambre était sans fenêtre, et elle était extrêmement humide et toute petite. Je vous recommande de payer un extra pour une meilleure chambre. Catherine, de l'agence de voyage de l'hôtel est très bien ainsi qu'il y a un spa.
Stayed 3 nights in Apr 2019
Verified

6/10 Okay

SEUNG HUN

Liked: Cleanliness, staff & service

잠만 자는거면 좋을듯

직원분은 굉장히 친절해요 아쉬운점은 방이 좁고 창문이 없어서 답답했어요.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
서비스 굿,온수 잘나옴^^ 그러나 모기가 있고 방음,약간 퀴퀴한 냄새는 아쉬움 하지만 전체적으로 가성비를 따져봤을때 평균 이상임.
Stayed 3 nights in Mar 2019
Verified

4/10 Poor

ゆう

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
立地がホアンキエム湖から近くて良いため、利用しました。 朝食は利用しなかったのですが、部屋の設備も良かったと思います。 以下、問題点です。 ・冬の利用だったのですが、エアコンに暖房機能がなかったため、星-1としました。 ・予約していたのにも関わらず、当日部屋がいっぱいで姉妹ホテルに案内されたため、星-1にしました。 ・代わりに案内された姉妹ホテルのグレードが明らかに下で、部屋の設備、朝食、アメニティーの品質がイマイチだったため、星-1にしました。 総合で考えると星2つの評価です。 予約したにも関わらず品質の下がる姉妹ホテルに案内するのは詐欺みたいなものだと思いますので、改善してほしいと思います。
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mai Charming Stay

Staff were friendly and helpful , attentive to my needs. Two thumbs up!
Stayed 8 nights in Oct 2018
Verified

10/10 Excellent

NOBU

Liked: Cleanliness, staff & service, room comfort

有り難うございました

11日間の旅のアレンジをMr.マイクにして頂き、一人では訪ねる事が困難な土地にも対応して頂きましたので目的地は全部回れ、前回同様に他ホテルのスタッフの皆さんにも感謝しております。思い出に残る良い旅をさせて頂きました。
Stayed 1 night in Sep 2018
Verified

8/10 Good

Mccartney

Liked: Cleanliness, staff & service, room comfort

就在三十六行街內，"吃喝買" 非常方便

酒店就在夜市，風景區和還劍湖旅遊區內，非常方便。 酒店附近20米內有便利店，米粉店，商品咨，咖啡廳........不用煩!!! 酒吧街走路只要10分鐘就到......晚上不用怕無聊喔!!
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Jaggy

Liked: Staff & service, room comfort

Overall stay was nice!

Strategic location to city and other attraction but not spacious.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

심단비

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 괜찮은 곳이에요 ㅎㅎ

저렴한 가격에 친절한 직원. 나쁘지 않은 조식. 돈을 더 내면 더 좋은 곳에 묵을 수도 있겠지만 가격대비 괜찮은 곳입니다 ㅎㅎ
Stayed 3 nights in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
On 2 different days there was a roach in the sink. The room had a window but the walk directly outside of it blocked natural light. But I did have lots of light coming into my room @ night time from the hallway both through the fan & the cracks in the door seal (loose term).
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

OHMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗하고 친절한 곳

객실이 전체적으로 깨끗하고 모든 직원들이 친절했습니다.^^
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

shinwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원분들이 상당히 친절하고 호텔이 전체적으로 깨끗해서 만족스러웠습니다.
Stayed 3 nights in Jul 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sehr zentral gelegen.

Das Personal war sehr hilfsbereit und zuvorkommend. Die Zimmer waren nicht sehr groß, aber sauber und ruhig.
Stayed 2 nights in May 2017
Verified

10/10 Excellent

ajith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convineant hotel to staying

I book hotel for three night but I stayed two nights only. Staff very good & always try to help. During our stays that restaurant breakfast was very good ,balanced. Finally I should thanks them for wonderful services. It's worth what I paid. Diffinetly I will stay again if wisits in Hanoi. Regards, Ajith
Verified

6/10 Okay

m

Liked: Staff & service

立地良し。

チェックイン時にツアーを紹介してくれる。 飲食店もオススメを教えてくれる。 部屋は他のレビューにもあるように、カビ臭い感じ。ベッドのクッションもちょい臭い。 私の泊まった部屋は普通のカギで、開け方にコツがいる。 アメニティは、ｼｬﾜｰｷｬｯﾌﾟ、剃刀、歯ブラシ磨き粉、ｼｬﾝﾌﾟｰ、ボディｿｰﾌﾟ、固形石鹸などあり。 タオル類が2日間だけバスタオルだけだった、3日目はハンドタオルもあり。 コップなどがバッチャン焼きで良。 テレビの写り悪。 朝食の内容は良。窓ぎわは蟻に注意。 デポジットは無かった。 従業員の方々は良い印象。ありがとうございました。
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Værdi for pengene og god service

Vi skulle have en enkelt overnatning efter en Ha Long Bay tur inden vi kunne komme videre med en flyver. Personalet på Mai var meget hjælpsomme og hjalp os planlægge vores videre rejse. Der var en underlig lugt på værelset til at starte med, men efter at vi tændte AC'en på fuld blæs forsvandt det.
Verified

10/10 Excellent

Arissara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and best services

I and my sister have been for 6 days and 5 nights in Hanoi and Sapa. The staff at Mai Charming Hotel and Spa here took the best place of services. First start at offering us the most valuable tour in the best price. Took caring of our luggages and offering a nice comfort for us to take a shower even the day we didn't stay at their hotel. Full service of picking us from airport to hotel and hotel to the railway station. With the ticketing services. Staying at the hotel has been so nice. Vary and delicious breakfast are included with the affordable price. The room and stuff were clean and neat. Things were safe and sound here. The last thing was the best touring guide service. The staff was so nice. They never let you go out if you have no idea to travel. They are professional local tour guides. With their recommended attractions, local foods, ice cream, and coffee. You never be bored.
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JERRY FRONT DESK GUY SCAMMED US! DO NOT STAY HERE

In our 4 month trip across southeast asia this hotel was by far the worst experience we had! Jerry the man working the front desk scammed us. We booked a flight with him through the hotel departing from our next destination and when we got to the airport he never booked our ticket gave us some made up confirmation email. when we called the hotel to get our money back he went back and forth saying he would refund me my money 1 month later and i can't get a hold of him and i never got our $275 USD back. BE WARE OF JERRY HE WILL SCAM YOU! other than that the hotel was nothing special plenty of other hotels in the area for the same price and better quality.
Verified

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Verified

8/10 Good

Mr David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr David Vietnam trip

Nice. New hotel walking distance to lake and old quarter, good breakfast
Verified

10/10 Excellent

Karelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien placé, parfait pour un court séjour

Très bon accueil, chambre confortable, juste un peu bruyant.