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Madam Moon Hotel

3.0 star property
Travelers find a peaceful haven near Hoan Kiem Lake where morning coffee becomes the perfect prelude to exploring the nearby theatrical attractions of Hanoi

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Madam Moon Hotel in central Hanoi offers a quiet retreat with garden views. Guests enjoy a breakfast buffet, WiFi, and a library. The lobby serves coffee and tea all day, with dry cleaning services for longer stays.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

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About this property

Madam Moon Hotel

  • Hotel near Hoan Kiem Lake
  • Located close to Thang Long Water Puppet Theatre and Embassy of China, Madam Moon Hotel provides a free breakfast buffet, a garden, and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a computer station, and luggage storage
    • A TV in the lobby, a porter/bellhop, and a front-desk safe
  • Room features
  • All guestrooms at Madam Moon Hotel offer comforts such as air conditioning, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch LCD TVs with cable channels
    • Daily housekeeping, desks, and phones

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Policies

Check-in

Check-in start time: noon; Check-in end time: noon

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for VND 250000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 380000 per vehicle (one-way)
  • Rollaway bed fee: VND 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Frequently asked questions

Is Madam Moon Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Madam Moon Hotel?

Check-in start time: noon; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Madam Moon Hotel?

Check-out is at noon.

Does Madam Moon Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 380000 per vehicle applies.

Where is Madam Moon Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Embassy of China and Goethe-Institut Hanoi are also within 1 mi (2 km). Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 22 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.0

Cleanliness

8.4

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified

8/10 Good

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded us to a different hotel with elevator when they saw we have seniors with our group. Hanoi has basic accomodations but this hotel has nice staffed lobby. They have arrangements for breakfast at nearby restaurant and they have a great “americanized” vietnamese buffet breakfast. They even let us leave our luggage for a day while we tour halong bay. Vietnamese people are awesome. Do the local walking tours of old town. Overall, they are great!
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply wow!! Place very quiet , clean, and the people Are very nice
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

gwangsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3층인데 엘리베이터가 없어서 좀 힘들긴 했습니다. 여행 목표가 호캉스가 아니어서 숙박 기능만 생각했을때 위치나 조식 여행 서비스 등은 매우 좋았습니다 ~
Stayed 1 night in Oct 2019
Verified

8/10 Good

Lene Rahr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
blev opgraderet og personalet var mega hyggelige og meget søde til at hjælpe. Et dejligt område, men det larmer fra gaden, så man skal ikke forvente ro. Men hyggelige ejendomme i området med smalle høje huse med et værelse pr etage.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotelli lähellä Hoan Kiem järveä ja Old Quarteria

Hotelli sijaitsee noin 100 metrin päässä Hoam Kiem järvestä ja Old Quarterin reunalla. Sijainti on oikein hyvä. Hotellissa on on kymmenkunta huonetta. Huone oli mukava ja hyvinvarusteltu. Valitettavasti alakerroksiin tuli mopoista liikenteen melua jo 7 jälkeen aamulla. Hyvä buffet aamupala tarjoiltiin läheisessä ravintolassa. Palvelu oli ystävällistä. Hotelli myy maksua vastaan erilaisia retkiä. Ihan kiva pieni hotelli. Samalla kadulla kymmeniä vastaavia hotelleja.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Dahee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 체크인할때부터 지내는동안, 그리고 체크아웃 한 이후에도 캐리어 보관때문에 다시 들릴 일이 있었는데 직원분들이 정말 너무너무 친절했었습니다. 이렇게 저렴한 가격에 최고의 서비스를 받고 왔습니다. 호텔위치또한 하노이 여행객들이 가장 많이 들리는 호안끼에호수 바로 코앞에 위치해있어 최고였습니당
Stayed 1 night in Jun 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족해요

가격 대비 대단히 만족.
Stayed 1 night in Jun 2018
Verified

4/10 Poor

단기여행자

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

마담문게스트하우스에 예약을 하였으나 현지에서 다른 호텔로 사전 동의를 구하지 않고 바뀜

호텔을 이용하지 않아서 잘 모르겠음. 아마 호텔 예약이 꽉 차서 다른 호텔로 보낸 것 같았으나 사전에 양해를 구했으면 좋겠음.
Verified

6/10 Okay

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities

Very close to the lake, old quarter buzz..

Airport Pick-up excellent Quiet bedroom no 101, Madame Moon 2..We were put there for reasons unexplained.. Breakfast Good, Bed very hard...
Verified

4/10 Poor

Henry

Disliked: Staff & service, property conditions & facilities
Nous avons eu la désagréable surprise de nous faire loger dans autre hotel après que la personne de l'acceuil de Madam Moon Guesthouse nous ait proposé de nous vendre des séjours et transports sans succès car nous étions fatigués de la journée et voulions nous reposer. Je déconseille cet hôtel
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2018