6/10 Okay
Melissa
Traveled with partner
Apr 5, 2024
Liked: Cleanliness
Disliked: Staff & service
DO NOT STAY HERE IF YOU WANT A BALCONY ROOM.
We had booked and paid for a balcony room.
As soon as we stepped foot in Nostalgia we were immediately confronted by two ladies on reception not to take the balcony room as we'd find the noise from the night club/karaoke opposite unbearable. We were shown the room at the back of the hotel over looking roof tops which didn't have the balcony, (there was a small outdoor area for smoking shared with the room next door)
Pressure was applied to choose between the noisy room at the front of the hotel with the balcony or peaceful room at the back because apparently other guests were arriving soon and we needed to decide before their arrival. We were a bit perplexed as to why it was acceptable for the "other guest due to arrive" to have the noisy room?
After having sat in reception deciding which room we should take, with the staff continuously telling us the quiet room is better, we took the quiet room.
Well first and foremost the 2 nights that we stayed at Nostalgia we returned back to the hotel at 11.30pm after having enjoyed the crazy street scenes. The night club and Karaoke bar WERE NOT OPEN on both Friday night or Saturday night. We were specifically told they were open until 2am. Clearly this was untrue.
I suspect the "other guests" wanted the balcony room so the staff duped us into taking the quiet room, and why Nostalgia are you selling balcony rooms on your website if they are inhabitable?
Breakfast was poor too.
Melissa
Stayed 2 nights in Mar 2024
