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Aparthotel

Elegant Suites Westlake

5.0 star property
Luxury aparthotel with a full-service spa and area shuttle service

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Lobby
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Travelers find tranquility at Elegant Suites Westlake by West Lake's shores. The property features a quiet garden, playground, spa with restorative treatments, and Camellia restaurant serving meals all day. Nearby attractions: Syrena Shopping Center and Tran Quoc Pagoda.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Bar
  • Fireplace
  • Dryer
  • Washer
  • Outdoor Space

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Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio, City View

1 bedroom, premium bedding, minibar, in-room safe

Studio, City View

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 2 Bedrooms, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Lake View

1 bedroom, premium bedding, minibar, in-room safe

Premium Apartment, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
  • 86 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
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About the neighborhood

Located on a lake, Elegant Suites Westlake is in Tay Ho, a neighborhood in Hanoi. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travelers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended.
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Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Tran Quoc Pagoda - 3 min drive - 3.0 km
  • Ho Chi Minh Mausoleum - 4 min drive - 4.1 km
  • Hanoi Old Town Night Market - 6 min drive - 5.2 km
  • Hoan Kiem Lake - 6 min drive - 5.6 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Bún Chả Vân Quyết - ‬4 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Los Fuegos - ‬4 min walk
  • ‪Bao Wow Ngõ 12 Đặng Thai Mai - ‬5 min walk
  • ‪Milk & Honey - ‬6 min walk

About this property

Elegant Suites Westlake

Luxury aparthotel with a full-service spa and area shuttle service
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, spa services, and a business center. Each apartment boasts a fireplace and a jetted tub, while also providing free WiFi, free wired Internet, and an LCD TV with cable channels. A kitchen with a refrigerator and a microwave is available, and other amenities include a washer/dryer and a dining area.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodations at this 5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 30 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elegant Suites Westlake?

Self parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

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Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 395 out of 609 reviews
Rating 8 - Good. 159 out of 609 reviews
Rating 6 - Okay. 42 out of 609 reviews
Rating 4 - Poor. 8 out of 609 reviews
Rating 2 - Terrible. 5 out of 609 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sota

Liked: Cleanliness, amenities, property conditions & facilities, communication
very nice n clean with a big swimming pool
Stayed 1 night in Sep 2025

10/10 Excellent

Tee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff, great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Yes restaurants near
Stayed 1 night in Sep 2025

10/10 Excellent

Aljermaine

Liked: Cleanliness, amenities, communication
Very friendly and responsive staff. Very good food and nice gym. Rooms felt outdated and some areas weren’t air conditioned.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hisashi

Liked: Cleanliness, amenities, property conditions & facilities, communication
朝食は付けてください〜 とても美味しかったです
Stayed 4 nights in Aug 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed the surroundings and the proximity to the gym, dining area and lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025

8/10 Good

ALEX

Liked: Cleanliness, amenities, property conditions & facilities, communication
everything is good for 4 star
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language
Stayed 2 nights in Aug 2025

10/10 Excellent

Sascha

Liked: Cleanliness, room comfort, communication
Et rigtigt dejligt sted at bo med god morgenmad.
Stayed 2 nights in Feb 2025

10/10 Excellent

RYU

Liked: Cleanliness, amenities, property conditions & facilities, communication
チェックインの段階で予約内容の確認から丁寧な対応でした。1週間の滞在でしたが、冷蔵庫に電子レンジ、食器類になにより乾燥機付きの洗濯機があるのは助かりました。平日の朝食も文句なし。チェックアウト時はお土産もくれました。 課題をあげるのであれば、旧市街ではないのでツアーの送迎がない（逆に静かでよかったですが）、近くに歩いていけるコンビニがない。商店はありますが、おにぎりなど日本人が食べたいものが無い…。くらいです。また機会があれば宿泊したいです。
Stayed 7 nights in Jul 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

MASAAKI

Liked: Cleanliness, amenities, property conditions & facilities, communication
スタッフの対応が非常によく、無料の朝食もビュッフェのほか、色々と作ってくれてよかったです。交通の便もアプリ配車を使えば特に問題ありませんでした。屋外プールや公園の遊具、キッズルームなど長期滞在者向けの施設も充実しています。部屋も広かったです。夜中もレセプションには人が常にいるということで、チェックインも問題ありませんでした。それほど高くない値段で空港送迎も手配してくれます。行きにお願いしていた車は待機しておらず、ホテルに連絡して急かして迎えに来るという問題がありましたが、到着日前日に依頼したために起きた事だったのかもしれません。子どもも気に入り、また利用したいです。
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spacious apartment in a great area.
Stayed 2 nights in May 2025

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Everythinf was very great
Stayed 1 night in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
La atención de todo el staff fue sobresaliente y nos facilitaron la estancia.
Stayed 25 nights in Feb 2025

10/10 Excellent

Stanislavs

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Raman

Liked: Cleanliness, room comfort, communication

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025