"Hotel quickly changed the room into a twin from a double upon request when we arrived.
Hotel is located within a small shopping mall with some lovely shops, also a good choice of restaurants, a bowling alley and escape room.
The hotel has a lovely restaurant where breakfast is served - up on the 5th floor with great views & is a nice bar at night. The bar filled up our water cups with ice and tap water no problem.
We booked a Superior Room which included parking in the underground car park which couldn't have been more convenient & also included the contents of the mini bar which was refreshed each day - fab!
The overall location would be super convenient for the NEC, but we were there to go shopping in Birmingham Bull Ring which was approx 30 min drive and also Bicester Village which was approx 1 hour drive.
The Spa / pool is lovely with atmospheric lighting a sauna and steam room, plus heated beds and an outdoor jacuzzi on a balcony with view outside which was fab too. The staff were all friendly and helpful. I would certainly stay again!"