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"Upon arrival our room was very hot. The heaters only have settings for low or high, no OFF. I asked at the desk and was told the system for the entire motel was controlled with one unit, and they set it seasonally to be on or off...for everyone. It was autumn, with weather that can swing from cool to warm. I opened windows, hoping that the curtains would keep the black flies at bay. The mattresses were horrible. So broken down that I had to take care not to roll out of bed if I got too close to the edge. Access to the room was difficult, with the car park quite far from the room. The shortest route was across a large (wet) lawn, not an easy task when pulling a large suitcase. The restaurant....the first time in many many years that I've been seated and walked out before ordering. We did find the bar down the road to be more inviting and offered a better menu. Heartland hotel was the definite low point of our travels in New Zealand. "

" Friendly staff"

"Wonderful Makarora Lodge - how can it be called wonderful? Do not stay here! Arrived April 27, 2028 approx 5:30 pm for a one night stay. Staff gone, picked up the two folded papers w/keys from reception area showing # of two chalets. Nothing has been done to the inside of the chalets for many many years. Mold on wood in room as you open the door on the right bottom wall. Very dirty stained carpet inside entrance, Only 1/8 - 1/4 inch of the roll of toilet paper in bathroom. Soap dispenser in shower was empty. Bathroom sink did not have a stopper so difficult to wash face or hands; you either had to use cold water or hot water (which of course would burn you). Took ~12 photos of interior. Some windows were left a little open when I arrived to chalet. Thank you, FFW"

"We were welcomed & shown our room. It was very quiet and relaxing. We have stayed here before & will do again"