Gulf of Mexico hotel rooms a the Highgate Independent

"The front desk staff were all very kind and helpful. However, there was typically only one person so there was always a line of people waiting. We did require maintenance at one point and the maintenance man was there quickly and was friendly. We were in a room across the street. The lighting in the parking lot is poor. We were on the second floor and there are NO ELEVATORS! No good for two seniors with bad knees. The room itself was clean enough but the building is quite old and in need of major renovation. Our room was damp and there was mildew under the air conditioner. Also, no phone in the room so when we needed maintenance we had to walk across the street to the front desk. The pool was very nice, very clean. Plenty of chairs around the pool but the cushions were mildewed. We did see a couple of bugs in our room-nothing major, but when checking out I overheard the desk clerk talking with a couple that found bedbugs. We didn’t find any in our room. I wouldn’t recommend this place."

"Beautiful hotel. Great walking vicinity to everything, even the casino. Friendly staff. Convenient valet. We stay here often."

"Immaculate and friendly staff!"

"Great place to take your kids. They have a lot of games on the outside by the pool, which they have two pools . 4ft and 5ft deep . When we got here, we got upgraded to a king size room for $30 a night.. There was a weird smell all week in our a lot of noise clanking around not sure what it was. only five options for breakfast. overall, I would get this for 3.5."

"Great access to the beach."

"Cobran extra $10 Dlls por amenidades y después me volvieron a cobrar $24 Dlls no sé de qué, la ubicación está muy bien pero el cuarto olía bien feo"

"Outdoor pool was very refreshing consider the heat and humidity in New Orleans. Lobby is very elegant. Room was spacious, clean & bright. Everyone we came in contact with was very helpful. One of the best hotels we have ever stayed at."

"The hotel page says there is "self-parking available". That would imply maybe there is an option of valet parking? Unless you go to the details page about parking you won't find out until arrival there there is no on site parking. There is limited on street parking due to limitations for local resident parking. The only real option is to use the parking garage, which is a block away from the hotel. And this costs $15 per day in addition to the room charge. So what they don't tell you directly is you will essentially have to pay the extra $15 per day for your car unless you are lucky enough to find an open spot and don't mind the risk of parking on the street in a tourist area. If you want wifi, you either use their non-secured access or you have to sign up for membership with IHG to get access to secure wifi. And the process was not straight forward. After finishing the water bottles that were in the room at check-in the staff member who came to clean the room told us you only get one unless you belong to some club??? The room was very nice, the breakfast was good. If you are willing to pay the extra for parking and are a member so you get the secure wifi, this is a nice hotel."

"Property offers splendid sunrises and sunsets. We'll prepared food and friendly, helpful staff provided and excellent stay. Room was nicely cleaned. A world class beachfront right outside the doors."