"The shuttles were easy to find. Within 4 days we switched rooms theee times. The first room had roaches that was all over the bathroom. Second room had bed bugs that ate us up. When we approached the management team they could. Or do anything but with our room. Victor was horrible and unapproachable. Anyelo tried to help, but don’t believe us until I showed him pictures of the beds. He told us it was mold, then sand spiders, I asked if he wanted to see my legs with bites. He stated, No after I showed him the beds. The fact that this was supposed to be a relaxing time and a birthday celebration. Our whole time spent was not what we expected. Who wants to spend two days moving rooms and not enjoying your stay. "