"The W in Philadelphia is an exceptional Hotel. The rooms are always clean, the gym and outdoor space is perfect, the hotel bar restaurant and lobby bar are always well staffed and the welcome desk is friendly and welcoming."
"Everything about the stay was wonderful. The staff was very nice and helpful (helped with additional, non-standard requests). The food was great. Location is superb. You can tell the rooms are not new but everything worked and was very well maintained.
One of our best stays anywhere. Great hotel."
"My room wasn’t totally clean, but they immediately moved me to a new room. And helped me with the move. Then the next day, my hairdryer broke, but I was able to get another one from a different room from the cleaning staff.
The staff was actually fantastic, super friendly and very kind and considerate. Very apologetic about the issues and I appreciated all of their accommodations!
Parking was plentiful and easy."
"The room was clean but the room service wasn’t done each day until about 4 pm.
The hotel had a washer and dryer for free use which was convenient. One day we were sitting in the lobby and they provided free pretzel bites and cheese dip which was nice. They also allowed free bag check in on our arrival since we were earlier than our check in time. It was a great stay."