Great Barrier Reef hotel rooms a the Best Western

"Messaged requesting an early check, didn’t receive a reply or acknowledgement. Very uncomfortable mattress & pillows. "

"Stayed at the Horizon suite club room. Got a great view of the marina. Breakfast and Dinner snacks were great in the Club room... staff were friendly too. Hotel is a bit dated, and the bed was a bit soft for us. Missing a Spa/Sauna. But still a 5 star stay for us. "

"Very outdated rooms . Could do with renovations."

"Love The Airlie Beach Hotel - the location and amenities are great. However, would like just a tad more room to prepare some nibbles or lunch."

"I tried another booking company first and was messed about beyond belief, almost gave up on my birthday trip then come across Lastminute.com. I was surprised to see the hotels were above decent and with great reviews. Unlike the other companies I was looking at were their bundle deals seemed to only include hotels that had seen better days and were trying to get people back to retain their 5 star status. The Crystalbrook Riley was so far above what I was imagining for my birthday trip, I got the inclusive breakfast everyday, so worth it, it only cost me an extra $15 per day and the other hotel guests were paying $45 per person at the door. The pool was beautiful, the staff were above and beyond helpful and looked generally happy to be there. The beauty spa was well priced compared to Adelaide spa prices and the ladies were lovely. My massage therapist was so sweet and really informative, I usually prefer not to talk during sessions but this chick had a great vibe and I learned a lot about my skin type. There was a Supermarket within walking distance for snacks and essential items as well as a plethora or different restaurants surrounding so great location for people who are not hiring a car on their trip. Honestly 10/10 experience could not fault them if I tried!"

"No notice that the restaurant & bar would be closed on Anzac Day and the next day. Very small, uninteresting and limited room service menu. App for room service did not work for 5 days. "

"Bailey continues to be the hotel we go back to - location, ameneties, room and staff. Big thanks to the team member who helped with access to the car park - tip for all - check in first and then park as there is no access to the car park without a room key."

"The view was wonderful and the staff were helpful and friendly. We didn’t use the kitchen much but it was well stocked with essentials for meals, if you choose to eat in. The apartment was a good size but we found the furnishings to be very uncomfortable. Both hubby and I struggled to sleep well, the bed was far too firm for our liking. The sofa mattresses were no more comfortable. This is a good facility if you like very firm sleeping and for a family environment. The pool and hot tub were lovely but constantly overrun with children jumping from the rocks, which made it impossible to enjoy. I do not recommend this location for a couples holiday… we planned our trip specifically to avoid the school break atmosphere, as we longed for relaxation. This was not the place for that. We spent most of our time on Catseye Beach and down at the marina, as the pool just wasn’t an option. Highly recommend the Beach Club for an exquisite dinner and Manta Ray for fantastic marina lunch."

"Breakfast was mediocre considering the price adder. Had to find utensils and napkins and lucky to have a salt and pepper shaker. Food presentation was sloppy. "