Gammersgill Hotels

"A great inn, in a good location. Staff were very friendly and the evening meal was excellent. The room was really nice with plenty of space, warm, clean and well equipped. Some noise carried through from other rooms but this wasn’t too much of a problem for our stay. Breakfast was ok but the full English breakfast fell a bit short of expectations. Overall would definitely recommend to stay at the Black Swan."

"“Bar only opened five weeks ago”; “kitchen only opened three weeks ago”; “we’re new and never run a hotel before”. WiFi didn’t work, consequently smart TV didn’t either. It was a bit like walking into someone’s front room"

"Great size room, very well appointed. A little noisy from the A66 early on. Staff were fantastic, very friendly and great service. Lovely hamper for breakfast "

"Great location. Friendly staff Excellent breakfast"

"Everything was excellent. Room was clean, spacious and well set up. Food at dinner and breakfast was all great. Definitely recommend!"

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"The staff were excellent especially the young man who checked us in, served dinner and served at the bar. I didn’t sleep much at all the first night because of the very hard mattress but after I asked if we could have an extra duvet on the bed then the second night I slept much better. Breakfast was plentiful but the service was very slow. We had dinner here both evenings and it was ok but again the service was very slow. We would stay here again."

"Room was compact but comfortable, the bed especially comfortable. Best in room coffee ever! TV was impossible to sort out, HUGE but useless. A leak from toilet cabinet meant floor was wet most of the time, and was reported to manager, I'm sure it'll be fixed for next people. Pub is oozing with atmosphere, food is excellent. Staff are great. Somebody could pick up litter outside once in a while to improve the look."

"The breakfast menu was all fresh, I was particularly impressed with the freshly prepared fruit but it was all very good. My only suggestions would be to include a bar of soap in the bathroom and an alternative to black tea and coffee in the bedroom as I cannot drink either option. In fairness I had brought my own herbal tea bags as I know it can be a problem. "