Gaines Hotels

"Room was clea and staff was accommodating. Enjoyed our stay"

"Room seemed like it hadn’t been cleaned and if it was it wasn’t a thorough cleaning. "

"The staff we encountered were very friendly and helpful! The rooms and property are clean and in decent shape. This is our favorite hotel when visiting our grandson. "

"The breakfast was good and they kept it fresh"

"Pool water was cloudy and gross. Hot tub jets did not work. Did not enjoy the two amenities that I booked this hotel for. "

"Stay was ok, I don’t like the hours for pool time and no hot breakfast "

"Very clean hotel. Great location. I requested an extra pillow and one was brought up immediately. The restaurant was very good, we had dinner and drinks. Very reasonably priced with kind staff. Parking right across the street is $5 each time you come in, but everything downtown is walkable. We arrived 90 minutes before check in time. The front desk person explained we could check. In, but there would be a $50 fee. I was surprised a Hilton would do that, but fair, it’s their policy. My issue was the front desk person was less than welcoming. We came back later and got checked in, this front desk person was very friendly. When we checked out the original person was working and she was much nicer. Perhaps she was having a bad day or tired at the end of her shift. I would stay here again. Super cool history too. 2 giant vaults are still in the building. One in the bar, and one in the fitness room. "

"After check in our Tv displayed a message that said “scrambled or weak signal.” Reporting this to the night shift clerk was pointless…. She said “ there is nothing I can do about this. We don’t have a maintenance staff at night,” Not the answer we were looking for!!!! She did not even offer to call someone. Upon checking out the matter was discussed again and was told by staff “ yeah we can’t do anything about tv issues!” Will not stay there again or with this chain. I’m switching back to Marriott!"

"Clean room and spacious."