Sutton Hotel Hakata City

Property class: 3

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Located close to Canal City Hakata and Marine Messe Fukuoka, Sutton Hotel Hakata City provides laundry facilities and a restaurant. Guests can connect to free in-room WiFi.
The current price is P4,300
P5,202 total
Oct 18 - Oct 19

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Single Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a window with curtains.

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(55 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, a framed picture on the wall, and a bathroom door.

Superior Twin Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Non Smoking

A hotel room with two beds, a sofa, a TV, and a small table.

Family Suite, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

A hotel room with a bed, desk, chair, television, and a nightstand with a lamp.

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non Smoking

A hotel room with two beds, a wooden headboard, a bedside lamp, a phone, and a picture on the wall.

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a nightstand with a lamp.

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Non-smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Deluxe Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Room Non-Smoking

A hotel room with two beds, a TV, a desk, and a bathroom with a mirror.

Family Suite Room Non-Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Single Room Non-smoking

A hotel room with a large bed, a nightstand with a lamp, a telephone, and a framed picture on the wall.

Deluxe Single Room Non-smoking

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Located in Hakata Ward neighborhood, Sutton Hotel Hakata City is connected to a shopping center. Fukuoka Tower is a notable landmark, and the area's natural beauty can be seen at Port of Hakata and Ohori Park. Looking to enjoy an event or a game? See what's going on at Marine Messe Fukuoka or Mizuho PayPay Dome Fukuoka. Visit our Fukuoka travel guide
Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011

What's nearby

  • A traditional Japanese shrine with red and orange structures, wooden benches, and a sign with Japanese characters.
    Sumiyoshi Shrine
    6 min walk - 0.5 km
  • A multi-level urban complex with green climbing plants, a red building, and a United Cinemas sign.
    Canal City Hakata
    6 min walk - 0.5 km
  • A traditional Japanese gate with large wooden pillars, a red lantern, and Chinese characters.
    Kushida Shrine
    11 min walk - 0.9 km
  • Amu Plaza Hakata
    6 min walk - 0.5 km
  • Fukuoka Anpanman Children's Museum
    18 min walk - 1.5 km

Getting around

  • Hakata Station
    6 min walk
  • Gion Station
    10 min walk
  • Fukuoka Airport (FUK)
    14 min drive

Restaurants

  • 内田家
    3 min walk
  • ダメヤカレー
    3 min walk
  • 元祖ぴかいち
    3 min walk
  • ひろまりこ
    3 min walk
  • はじめの一歩
    1 min walk

About this property

Sutton Hotel Hakata City

  • Hotel near Canal City Hakata
  • Located close to Marine Messe Fukuoka and Ohori Park, Sutton Hotel Hakata City provides laundry facilities and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), luggage storage, and multilingual staff
    • Coffee/tea in the lobby, a 24-hour front desk, and coworking spaces
    • A vending machine, an elevator, and a front-desk safe
  • Room features
  • All 162 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
  • Extra conveniences in all rooms include:
    • Bathrooms with bidets and shower/tub combinations
    • 32-inch flat-screen TVs with digital channels
    • Refrigerators, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: JPY 1000
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)
  • Early check-in fee: JPY 1000 (subject to availability)
  • Late check-out fee: JPY 1000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a daily storage fee for 2 or more pieces of luggage or packages.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Sutton Hotel Hakata City pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sutton Hotel Hakata City?

As of Oct 7, 2026, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on Oct 18, 2026 start from P4,300, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sutton Hotel Hakata City?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Early check-in is available for a fee of JPY 1000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sutton Hotel Hakata City?

Check-out is at 11 AM. Late check-out is available for JPY 1000 (subject to availability).

Where is Sutton Hotel Hakata City located?

Located in Hakata Ward, this hotel is 0.5 mi (0.7 km) from Canal City Hakata and within 3 mi (5 km) of Port of Hakata and Marine Messe Fukuoka. Ohori Park and Mizuho PayPay Dome Fukuoka are also within 6 mi (10 km). Gion Station is 10 minutes by foot and Kushida Shrine Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sutton Hotel Hakata City Reviews

8.0

Very Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 322 out of 1003 reviews
Rating 8 - Good. 422 out of 1003 reviews
Rating 6 - Okay. 177 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service
Location is very convenient and close to Hakata Station and shopping malls.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended 👍
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had a traditional style with a wooden floor. It wasn’t fancy, but it felt stylish in a simple and classic way. I booked two rooms, and in one of them the temperature was quite hot. Since the air conditioning is centrally controlled, we couldn’t adjust it ourselves, which was uncomfortable. On the positive side, the rooms had enough space for two people, making the stay comfortable. One unusual aspect was the key system: when the room needed cleaning in the morning, we had to leave the key at the front desk and then pick it up again when returning. Surprisingly, no identification check was required when retrieving the keys. Overall, the experience was good and the cost was affordable. However, the lack of independent air conditioning control and the unstable Wi-Fi connection lowered my rating from 4.5 out of 5 to 4 out of 5.
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness
Staff very kind. Japanese breakfast.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I stayed there one night for business. Although the location is very convenient and close to Hakata station, the property is very old and I couldn’t feel the friendliness and welcoming atmosphere from the staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's bigger room with small budget.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and good price

The room was really nice, clean, spacious. They were offering their rooms good prices. I’ll be back here next visit to Hakata.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hakata Station but not too close, which ideal since it not chaotic.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Outdated facilities
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025
Verified review

6/10 Okay

great
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of space to store your luggage if you're heavily loaded
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep. Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean. Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.
Stayed 2 nights in Aug 2025