Nishitetsu Hotel Croom Hakata

Property class: 4

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Located close to Tochoji Temple and Canal City Hakata, Nishitetsu Hotel Croom Hakata provides an indoor mineral hot spring (onsen), a grocery/convenience store, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site Japanese cuisine restaurant, 2F 博多 飛うお, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Comfort Business Room, Non Smoking

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Comfort Business Room, Non Smoking

8.6 out of 10
Excellent
(38 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room, Non Smoking

A modern hotel room with a large bed, a wooden headboard, a desk with a chair, a small table, and a TV mounted on the wall.

Double Room, Non Smoking

8.2 out of 10
Very good
(27 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Comfort Twin Room, Non Smoking

A hotel room with two beds, a wooden cabinet with cups, a door with a vent, and a light fixture.

Comfort Twin Room, Non Smoking

7.4 out of 10
Good
(12 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Comfort Twin Room, Smoking

A hotel room with two beds, a TV mounted on the wall, a wooden wardrobe, a small round table, and a chair.

Comfort Twin Room, Smoking

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Comfort Single Room, Top Floor, Non Smoking

A hotel room with a large bed, a bedside table with a lamp, a small seating area, and a shower area visible through a glass door.

Comfort Single Room, Top Floor, Non Smoking

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room, Non Smoking

A hotel room with a bed, desk, chair, and a television.

Double Room, Non Smoking

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room, Smoking

A hotel room with a bed, desk, chair, and a television.

Double Room, Smoking

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Semi Double Room, Non Smoking, for 2 Guests

A hotel room with a bed, desk, chair, and a television.

Semi Double Room, Non Smoking, for 2 Guests

8.2 out of 10
Very good
(21 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Located in Hakata Ward, a neighborhood in Fukuoka, Nishitetsu Hotel Croom Hakata is near a metro station and near a boardwalk/promenade. Canal City Hakata and Tenjin Underground Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Port of Hakata and Ohori Park. Looking to enjoy an event or a game while in town? See what's going on at Marine Messe Fukuoka. Guests appreciate the hotel's convenience to public transportation: Gion Station is 5 minutes by foot and Kushida Shrine Station is 14 minutes. Visit our Fukuoka travel guide
Map
1-17-6 Hakataekimae Hakata-ku, Fukuoka, Fukuoka-ken, 812-0011

What's nearby

  • A traditional Japanese pagoda surrounded by lush greenery.
    Tochoji Temple
    8 min walk - 0.7 km
  • A multi-level urban complex with green climbing plants, a red building, and a United Cinemas sign.
    Canal City Hakata
    9 min walk - 0.8 km
  • A traditional Japanese gate with large wooden pillars, a red lantern, and Chinese characters.
    Kushida Shrine
    11 min walk - 1.0 km
  • Amu Plaza Hakata
    4 min walk - 0.4 km
  • Fukuoka Anpanman Children's Museum
    17 min walk - 1.5 km

Getting around

  • Hakata Station
    3 min walk
  • Gion Station
    5 min walk
  • Fukuoka Airport (FUK)
    3 min drive

Restaurants

  • 牧のうどん (Maki no Udon)
    2 min walk
  • McDonald's
    3 min walk
  • むっちゃん万十
    2 min walk
  • コメダ珈琲店 西鉄ホテルクルーム博多店
    2 min walk
  • 大地のうどん
    4 min walk

About this property

Nishitetsu Hotel Croom Hakata

  • Upscale hotel near Canal City Hakata
  • Located close to Tochoji Temple and Marine Messe Fukuoka, Nishitetsu Hotel Croom Hakata provides an indoor mineral hot spring (onsen), a grocery/convenience store, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site Japanese cuisine restaurant, 2F 博多 飛うお, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Buffet breakfast (surcharge), hot springs on site, and valet parking (surcharge)
    • An elevator, luggage storage, and a 24-hour front desk
    • A banquet hall, a vending machine, and a front-desk safe
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 503 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
  • More amenities include:
    • Bidets, free toiletries, and hair dryers
    • Refrigerators, electric kettles, and housekeeping

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Frequently asked questions

Is Nishitetsu Hotel Croom Hakata pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at Nishitetsu Hotel Croom Hakata?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Nishitetsu Hotel Croom Hakata?

Check-out is at 11 AM.

Where is Nishitetsu Hotel Croom Hakata located?

Located in Hakata Ward, this spa hotel is within a 15-minute walk of Tochoji Temple and Canal City Hakata. Marine Messe Fukuoka and Ohori Park are also within 3 mi (5 km). Gion Station and Hakata Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Nishitetsu Hotel Croom Hakata Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 529 out of 1002 reviews
Rating 8 - Good. 327 out of 1002 reviews
Rating 6 - Okay. 91 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best hotels I've stayed in Japan. Staff were very kind and helpful! Very good location as well.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were small but well equipped - wonderful shower; staff were attentive and helpful; included breakfast buffet was ample and tasty; location was fantastic near central Hakata station. Highly recommend!
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good facilities.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, and wonderful onsen with outside area. I will definitely be back!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and helpful especially when we called for a taxi. Since we had tons of luggage, she came down with us to assist and made sure all went well.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The only little negative thought is about congested breakfast area. I had one morning where end up waiting 30 min in a queue. Otherwise, location is perfect next to Hakata station if you choose Fukuoka as your base city and do day trips to the other Kyushu areas. Enjoyed my stay.
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Hakata station. The staff was so helpful and courteous. The breakfast was generous with so many options. We would definitely stay here again
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
well-located hotel walking distance from hakata station. room was a little small but spotless, breakfast was mediocre and probably not worth the money. however the onsen was excellent — there's an outdoor and indoor section, and both were well-maintained and beautiful. would recommend for an onsen stay.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is tidy and service is good
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
The room is a bit dated , but location is convenient and next to Hakata train and bus station . The room is small as typical in a Japanese hotel . The best part to me is the onsen on site to use at the end of the day.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Great location, good spa, but not clean and the fridge is broken.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Room was ok but needs an upgrade to cleaner floors and walls. Breakfast was very subpar. Staff were nice and the onset area was great including a sauna. Would stay here again for the convenience of the location- 5 minute walk to the Hakata Train/ Bus Station.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We had to move rooms because the air conditioning wasn’t working. Staff member did not help with luggage. Laundry facilities clean and there were many machines. Room small but hotel is lovely. Great location. Hot bath was great but crowded.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel close to Hakata Station. Friendly staff. A great variety of breakfast options that cater to both Japanese and western tastes (eggs, bacon, cereals, toast etc). An awesome feature I liked also was the fact you could see how many of the washer & dryers were available for use from your room TV - meaning no need to haul your washing to the machines only to find them all in use. Also the shower pressure and temperature was amazing! Only downside I can think of was that the wifi was a bit spotty at times but otherwise would highly recommend this hotel!
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This was my 2nd time to stay at this hotel since 2 years ago. Compared with the previous experience, this time wasn't enjoyable as before. My room was a type of business comfortable with a massage chair. The wire connected with the remote control was terrible. Part of the inside wire was exposed. The clock display was 2 hours delayed in the room.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, and the staff were excellent—helpful, professional, and attentive throughout our stay.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Location, amenities, breakfast (paid extra) was all well done
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and convenent!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good location with refill amenity, value for money , the staff provide new towel everyday even we not request to make up the room
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel is old but clean
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect, opposite is bus terminal; easy to go shopping at Hakata station nearby
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to train station with a Lawson downstairs
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
The WiFi provided from the room is not stable and always drop off. Their onsen facilities are wonderful. Lastly the room carpet needs to be replaced.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Onsen and foot massage machine in the room.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The carpet in the hotel room needs replacement.
Stayed 2 nights in Apr 2026