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"It was a great stay. Hotel is located within walking distance from train station, surrounded with good food and malls. The customer service was great. The slight down side was the small room size."

"Great location, easy accessibility to metro and JR station. Room is modern and comfortable. There is onsen and rooftop pool though I would have very much preferred a gym than the pool."

"Very nice hotel, looks exactly the same as the photo on website"

"One of the best hotels we ever stayed in. Great location, super service by the excellent staff, especially the concierge team. They took extra care of my family by helping to fulfill all our requests. Arranged private transportation and tour for us. They were always with a smile and very friendly. The rooms were big and spacious and equipped with all the top quality amenities. Club lounge served a wide range of food with dedicated staff in attendance. We couldn’t ask for more. Thank you to the staff and management of Grand Hyatt Hotel. We will definitely recommend this hotel to our friends. "

"Excellent staff"

"Their service at any kind of area(Front, cleaning, cloak, and etc) was very friendly and kind. Also once we request something we concern, they solve it immediately. We will come back definitely. The interior of the room was a bit old, but they have long history which is understandable(this is the reason I put 4 stars for condition)."

"Convenient location. Newer facility. Rooms fresh looking and clean. Great access to both nearby rail and subway lines. Highly recommend and would stay again!"

"Excellent!"

"Great hotel. Near bus and train stations."