Franclens Hotels

"A day before checkin i received online checkin form and submitted it with my passport details etc. At the checkin personnel named ZAKARIA with no experience kept saying NO RESERVATION EVEN THOUGH me mentioning a day before i submitted online checkin . Then he asked my passport gave it to him on the 3 rd try he finally found it ... I was complaining about his unprofessionalism and called for a supervisor - he said no supervisor and he kept laughing at my face..... NEVER AGAIN at Movenpick Hotel.... They should give hospitality education to their personnel..... Unbelievable...... with this untrained personnel why are they sending online checking forms , spent much more time at the reception because of the unqualifed personnel named Zakaria...So upeset.... Sharing . Mrs Billur Ozsoy"

"We had a wonderful stay at the Hotel Royal in Geneva. The location is convenient, just steps from the main train station (Cornavin), and we loved the free public transport card that covered rides all the way to the airport, super handy for arrivals and early departures. The rooms are spacious and comfortable, with high-quality bedding and nice robes that made relaxing easy. The front desk team was exceptionally helpful and friendly, always ready to assist. We enjoyed it so much that we returned for two more nights after our ski trip in the Alps. It was the perfect mix of convenience, comfort, and great value"

"Flying visit, arrived at 9pm left at 5am, but would have been happy to stay longer - was very impressed by the size and quality of the room (especially for the price). Would 100% use again. "

"Only stayed for one night. Directly opposite the train station. Easy access to nearby shops & restaurants. Room was clean but a little dated. Hotel is in the process of updating rooms & bathrooms (02/03/2026) Our room was at the front of the hotel looking across to the station so quite a bit of traffic noise can be heard. Breakfast good and plentyful. Would stay here again but would request a quieter room."

"Awesome room, easy to find, seamless check in and out"

"Our stay here waswonderful. the room was beautiful, spacisous and clen and so was the entire property. the staff were so nice and helpful nad the spa was a great touch for a long day of walking."

"Great service!"

"Great location, comfortable room. Nice breakfast. Stayed one night. Very loud late night revelers. Wish we had a room with a view, but we were happy to be able to check in early."

"Excellent restaurant and very clean room"