Hotels near Foothill Ranch Towne Centre

"Sweet staff, breakfast, clean rooms "

"It was clean, good breakfast "

"The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down"

"Property and rooms very nice and lots of room only downfal we were missing toilet paper when got there missing towels we also had a sweet with kitchen and paper towels were missing as well other wise good "

"Elevator close to our room (far end of the building) went out of service. The door on the second floor exit wasn’t working. We were forced to use the stairs and/or elevator on the opposite end of the building. We left the hotel early in the morning and returned around lunch hour and the elevator was still out of service and the 2nd floor stairs entrance/exit wasn’t working either. I called front desk to complain about the situation and the girl who answered was very rude saying that they tried to get it fixed and continued to say that she’s not an elevator technician then hung up on me. I was livid so I went to the front desk to confront this staff. I showed up at the lobby and complained to another staff. The rude staff was there and listening to my rant. Instead of apologizing on behalf of the hotel, she took her phone out and recorded my rant. I left and came back at the end of the day, elevator and door was still out of order. I went straight to the front desk with my 10 year old son and complained again hoping to get some answers or solution. The rude staff was still there. My son and I left but the rude staff followed us outside and took more videos. I went back inside and told her that she has no right to take a video of my son. I asked for the hotel manager and said that he was on vacation. I called the cops to file a report and got an incident number. DO NOT STAY AT THIS HOTEL. They will not offer any solution or apologize for any inconvenience."

"Property is very nice and well kept. Safe and convenient location close to freeway and restaurants/shops. Breakfast was great and many options too. "

"Beds need updating"

"Very professional and friendly staff; easy check in. Fabulous suite room; very large, with fridge, microwave, two TVs, sofa, seats, table. Very clean room and bathroom; also had a small outdoor balcony patio. Very cool place to stay in Orange County. Very clean grounds, with parking near elevators to access rooms; good breakfast. Overall, a gem of a hotel with professional staff. Thank you, we'll stay here again!"

"Booked a room thru Expedia for 1 night. I was charged for incidental upon check in. I checked out this morning and noticed an additional $144.00 fee on my acct. When I called the front desk I was informed the guy who checked me in was "new" and he made a mistake. They told me to reach out to Expedia for reimbursement. They didnt understand that the extra charge was made by the hotel. Asked to speak to the manager was informed Manager "Jordan" went to the bank and wouldn't be back for 2hrs. I called back asked for Jordan and she didnt ask anything she just said it had been fixed and I had to wait 5- 10 days for reimbursement. Proceed to tell me i would be getting partial deposit due to parking. I was never informed or asked if I had a vehicle with me. She didn't try to make it right. When I asked if I can get payment released sooner she got upset and said no and hung up on me. Very unprofessional. Never again. Very disappointing."