Family friendly Hotels in Falkensee, Berlin

"For a hotel rated 4star, it is lacking some basic items - there is no bar fridge in your room, there is no towel rail in the bathroom wide enough to hold 2 towels (only one small towel at a time, which was threadbare - almost thin enough to push my finger through it and had loose pulled threads on the side seams.) No other hooks in the bathroom, no body lotion nor conditioner provided. Only 1 free bottle of water per person per stay. Staff were generally unhelpful. I had to ask daily for coffee pods to be replenished, and when I asked for milk I was only offered powdered milk sachets (no milk creme pods available apparently). I would have bought fresh milk if I had a fridge to store it in!! The hotel is in a good location - easy walking distance to shopping and public transport in Alexanderplatz. Our room was adjacent to an inner courtyard and we had no trouble with noise. Didn't have any meals at the hotel so can't comment here. Would I stay here again? NO! The hotel was too expensive and did not provide the level of accommodation that we would expect for the price. On this recent trip, we stayed in a number of European hotels - and this one was by far the most disappointing."

"The pool and spa area was wonderful and well worth paying a bit more for."

"I skipped the breakfast option, but I did enjoy the bar very much! Excellent service 👍"

"Mir hat es sehr gut gefallen, es ist ein tolles Hotel, ich kann es auf jeden Fall weiterempfehlen."

"Everything was excellent"

"Good breakfast "

"Was asked to pay 15 euros to use the sauna (the pool and gym were apparently ‘complimentary’). Since when does an expensive hotel charge me for part of the fitness center?! A shameless cash grab."

"Excelente ubicación, insta y servicio"

"Room was clean .Check in was not good, check in staff couldn't find my booking.Member of staff took my phone and started randomly scrolling through it which was annoying.Finally found my booking on their system, logged under he wrong name! Got to room to find toilet didn't flush and drain away. But was late at night so no one available to help.Air conditioning didn't work properly so asked for a fan.Was assured someone would drop one off the following day, but it didn't happen.Nor did maintenance deal with the toilet issue. Finally moved room.Asked for a late check out. Went out in the morning, returned to my room and was locked out.Another ordeal trying to get back into my room and find booking. Think staffing is the key issue here , otherwise lovely hotel."