Is Urban Anaga Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Urban Anaga Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Urban Anaga Hotel located?

Located in the heart of Santa Cruz de Tenerife, this hotel is steps from La Recova Art Center, Guimera Theater, and Nuestra Senora de la Concepcion Church. Plaza Iglesia and San Francisco de Asis Parish are also within 5 minutes.

Urban Anaga Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Deepak

Nov 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab fab

Extremely warm And friendly . Very clean hotel and well appointed large rooms . Staff were super friendly breakfast fabulous location unbeatable . It was a pleasure to stay there and will definitely do so again. .

Stayed 2 nights in Oct 2019

8/10 Good

Mary

Jul 17, 2022

Liked: Cleanliness, room comfort

City break.

Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.

Stayed 2 nights in Jul 2022

2/10 Terrible

Melkys

Jul 25, 2025

Disliked: Staff & service, amenities, property conditions & facilities

We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.

Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Aug 16, 2022

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Cockroaches in the hotel.

Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.

Stayed 4 nights in Jul 2022

8/10 Good

Verified traveler

May 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and clean, rooftop not from hotel

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.

Stayed 6 nights in May 2024

2/10 Terrible

Victoria

Oct 25, 2025

Disliked: Property conditions & facilities

Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.

Stayed 1 night in Oct 2025

6/10 Okay

damien RENE

Oct 19, 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

Personnel au top mais chambres mal aménagées Les clims sont très sale et l'insonorisation n est pas top

Stayed 7 nights in Oct 2025

10/10 Excellent

stephen

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .

Stayed 3 nights in Oct 2025

10/10 Excellent

Heidi

Oct 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Die Unterkunft ist sehr zentral gelegen, sehr sauber, Tram ist direkt vor dem Haus, Busbahnhof mit Tram oder zu Fuß sehr leicht erreichbar. Man kommt mit dem Bus zum schönsten Strand. Leider hat mich der Bustransfer heute Morgen nicht abgeholt, obwohl ich 10 Min. Vor der vereinbarten Zeit an der genauen Abholstelle war. Was ist damit? Bitte melde

Stayed 8 nights in Oct 2025

6/10 Okay

martin

Aug 29, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Rost im Badezimmer, schlechter Geruch im Zimmer. Kein Kasten. Kaum Ablagerungs Möglichkeiten für die Sachen. Aber riesengroßes Zimmer

Stayed 1 night in Aug 2025

8/10 Good

Achut

Aug 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ok ok

Stayed 7 nights in Jul 2025

10/10 Excellent

Jesus

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 1 night in Jun 2025

8/10 Good

Francisco Javier

Jun 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Buena experiencia

Stayed 3 nights in Jun 2025

2/10 Terrible

Emma

May 14, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Location was the ONLY good thing about this hotel!

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.

Stayed 1 night in May 2025

10/10 Excellent

Cheryl

May 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilloso!

Nuestra habitación tuvo la mejor ducha del mundo; podríá haber pasado toda la estancia en ella!

Stayed 4 nights in May 2025

4/10 Poor

Verified traveler

Apr 1, 2025

Scandaleux !

À fuir si vous espérez dormir. Je ne laisse jamais d’avis, mais cette expérience mérite vraiment un avertissement public. Nous étions venus passer quelques jours à Tenerife pour nous reposer. Quelle erreur d’avoir réservé cet hôtel sans lire les avis ! À notre arrivée, nous découvrons que notre chambre, au 6e étage, est située juste en dessous… d’une discothèque sur le rooftop. Oui, une discothèque au-dessus des chambres, dans un établissement censé être un 4 étoiles. Résultat : vibrations toute la nuit, musique à fond jusqu’à 4h du matin, cris dans les couloirs, clients ivres qui déambulent dans l’hôtel. Impossible de fermer l’œil, même avec des boules Quies (qu’on remercie tout de même au passage d’avoir limité les dégâts). Le plus fou ? Ce problème est signalé dans les avis depuis 2022. Et rien ne change. Comment cet hôtel peut-il encore prétendre au 4 étoiles ? C’est dommage, car les chambres sont spacieuses et plutôt bien équipées. Mais cela ne compense en rien le fait que dormir y est mission impossible. Si vous venez faire la fête toute la nuit, c’est peut-être l’endroit qu’il vous faut. Si vous espérez dormir… FUYEZ

Stayed 1 night in Mar 2025

10/10 Excellent

MATTEO

Feb 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel in ottima posizione strategica, vicino alle fermate del bus. Rooftop bar con relativa discoteca veramente bella.

Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Feb 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Veldig stort rom, bad og seng. Vindu på badet så høyt oppe at det ikke kunne åpnes, ergo lufting ut i soverommet. Utsikt rett ut i en bakgård. Hyggelig betjening. Lite sol på takterrassen, som ikke åpna før nesten solnedgang. God, men dyr japansk restaurant.

Stayed 2 nights in Feb 2025

8/10 Good

Davorka

Feb 10, 2025

Liked: Cleanliness, property conditions & facilities

Posizione perfetta

La stanza molto spaziosa e con finestre grandi, tanta luce naturale. Il materasso non era dei migliori, dovrebbero cambiarlo. Bagno spazioso ma pochi posti dove mettere le cose, senza una finestra e col ventilatore non funzionante. La doccia enorme. La posizione perfetta del hotel è perfetta.

Stayed 4 nights in Feb 2025

8/10 Good

j

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prima hotel.

Prima hotel, ruime kamer, goed bed, zeer centraal. Lawaai van straat en disco, maar met ramen dicht geen probleem.

Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

Jan 13, 2025

Liked: Cleanliness

The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.

Stayed 3 nights in Jan 2025

8/10 Good

Linda

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!

Stayed 4 nights in Dec 2024

6/10 Okay

Yesuf

Dec 29, 2024

Liked: Cleanliness

De lokatie goed, goed bereikbaar

Stayed 8 nights in Dec 2024

4/10 Poor

NURI

Dec 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

꿉꿉해서 잠도 많이 설쳤습니다. 그리고 바로 아래와 근처에 술집이 있어서 많이 시끄러워요. 커플 숙소로 비추합니다.

Stayed 1 night in Dec 2024

10/10 Excellent

Hasan

Dec 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location. Friendly staff. Good facility.

Stayed 3 nights in Dec 2024

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