El Cedral Vacation Rentals

"Good"

"We arrived on Friday and had lunch at the club beach, we got a stomach infection that ruined our stay! We left on Sunday feeling terrible and the previous night we missed Xcaret Night show because we were feeling terrible. After we left we went to the doctor and she confirmed we had an infection "

"Everywhere you turned there was a pool, food, and bar one thing I wished they had was more nightly entertainment and a bar that had sports fill with tv and games other than that this place was fantastic and would go back !"

"Pleasant staff"

"The property was beautiful. The food should have been better and the room was not the cleanest."

"Location is good. It's a basic place, but worth for the price. And there's no Laundry service in the hotel. We have to go outside for Laundry. Overall it's a good place to stay. "

"Disappointing - have stayed at other Secrets Inclusive properties, this one neglected. Twice in visit, the elevator was broken. I took the stairs (60 up), because elevator was very small and after it broke, did not trust - stairs had no rails. Room was dirty: dust on ceiling fan and shelf behind the bed, hair balls left in our room (not ours). Walls were dirty, also in need of paint. Big mirror never cleaned, toliet area had molded/rusted trim. Both sinks did not drain well, tub did not work. Housekeeping left one handtowel daily, or none, other days one wash cloth to share. One evening power went out (told it was expected), next morning, there was no hot water. Room TV very small for placement far from the couch, rooms need more drawers. Outside fan did not work. Evening activities were poor, not posted clearly / hard to find. Freg was stocked well with beverages, but everytime the door opened, things fell out. Two snacks provided first day, never replinshed. One coffee cup in our room (again, two guests). We were on the top floor - told their was no ice machine on our floor, needed to go to the bar each day for ice. Disappointed in our meals - poor breakfast pastries selection, no jellies. Mexican night, one line for all food, same line chef prepared the tacos - poor set up. The location of the preferred area is horrible, a long walk through the resort to check in after you arrive? We expected Secrets Quality and Standards - SHAME ON HILTON"

"This was the best vacation ever! Loved the food choices, our butler Memo was amazing. The beach, the pools, the views - everything was amazing!!!"

"The swim up family room was everything we needed and more, its actually 2 connecting rooms with 2 swim out pools. We had more than enough room for a family of five with 2 adult size kids and one 7 year old. The couch converted into a small bed and the King size bed is huge and comfy. The rooms were extremely spacious and amenities provided by the preferred concierge team were fantastic. The hotel itself was beautiful and food was a great variety, best coffee was found at the coffee shop in the lobby. We were able to access the grounds and surrounding areas easily and the community itself felt very safe and friendly. All staff on property but especially Guillermo our concierge and Nayelly in the restaurants were very helpful. Downside: Not much AC during meal times with the exception of Portofino. All other meal areas are outdoors or dont provide much ac ( world cafe). Corezone: NO AC at all Gym: only 1 working treadmill but very good AC and the other equipment available and location more than make up for it. We didnt use the kids area at all but thats because my little had a swimout to play in when we wanted to rest. "