Hotels near El Caracol

"My husband and I stayed here for a babymoon last week. My husband got so sick we had to pay to have medical staff treat him & prescribe antibiotics. We did not leave the resort during our stay so we believe it was something served at the restaurants. Our room was very clean but dated and had a lot of empty space. On our first day they did not have towels available for a while - after that we woke up early to get clean beach towels. There is ongoing construction, but it did not disrupt our stay. The area & beach is beautiful! It is rocky, but easy to walk in/out with water shoes. "

"So this may be a bit long. First, the resort was spotless. I’ve never been in a cleaner one. There were lots of options for food but Bella was our hands down fav! It had many more menu selections than the other restaurants did. The steakhouse really needs to add fries to their menu as a side for their really good steaks and cheeseburgers. The sushi place was awesome too! And loads of options for the buffet - breakfasts were amazing. But what really impressed us here was the staff. I’ve never stayed anywhere where the staff catered to you like they did here. They were incredibly friendly and helpful with an outstanding work ethic! Their customer service skills are truly above reproach! "

"Loved the pool and easy access to snorkel"

"If the beach is your thing, this isn't the place for you. It is very narrow and rocky and attracts a higher than average amount of seaweed which has a strong odor. The cabanas, which must be rented by the day, take of the edge of 80% of the pool side space."

"Had a garden view this time which was great, we weren't in the room much so the view wasnt that important. This hotel has a beach front position which provides all the view you need"

"Don’t waste your money staying here. Property has an old feel to it with a lot of upgrading needed. The room had to be one of the worst on the property. Only provided 1 chair in the room, graffiti on door lock, had to unplug fridge to plug in coffee maker to make coffee in room, housekeeping didn’t wipe down surfaces prior to us checking into room. Food wasn’t good at restaurants-cold, bland and they ran out of items. And the high pressure to sit through a “membership” sale presentation at the outset was off putting. Was supposed to be 90 minutes and lasted 3 hours. Upgrade promises for Preferred access made a month before arrival were not honored and requested Romance Package of flowers, sparkling wine and fruit (also prearranged) at check in was not done. Worst resort for our vacation that we’ve ever had. Hope this review saves someone else from massive disappointment for how much this place costs."

"Room was clean, only one issue. Staff is always excellent and location is perfect for snorkeling right off the beach"

"Very relaxing "

"The resort was nice. Great beach. Nice pools. Scuba shop was good and dive masters were great. Food at the resort wasn’t great other than the specialty restaurants but reservations are limited. A lot of the buffet food was cold when it should be easy to keep it warm. "