"The hotel may state 3 stars but for me the lake view is 5 stars. The hotel may not be modern and the corridor is narrow, but having been in 3 star hotel chains, made me really appreciate this hotel more. The staff were so friendly and professional. Don't often see people smiling while they work and all too ready to assist. The hotel was very clean. The family room is spacious and the images of the online lake room which I was impressed by, did not do justice to the lake views when I entered the room. Bought an instant smile to all the family. We used the disabled parking which is next to the reception and there are lifts. Very relaxing just sitting outside by the lakes. Breakfast was nice. Afternoon tea was lovely. Unfortunately didn't get the chance to try the spa options. The location of the hotel is ideal in between Bluewater and Rochester. Promised myself to come back."