"I liked the cleanliness of the property but unfortunately had to leave this place early due to an incident that occured with a staff member during my recent stay. During breakfast hours, I spoke with hotel staff to inquire about the lack of milk available for guests. Rather than receiving assistance, the employee got extremely angry stating " I don't know what to tell you, it happens!". The conversation escalated and the hotel representative became extremely confrontational. The employee began to use profanity and proceded to make her way around counter towards me in a threatening manner. This occurred in the lobby area in front of other guests causing significant disturbance making me feel uncomfortable during my stay.
While the missing breakfast item was a concern, the employee's conduct was even more concerning and the manner in which the situation was handled was unacceptable. I believe guests should be able to raise concerns without being subjected to hostile or abusive behavior by hotel employees of the Heritage inn. They did not exhibit warm and friendly service here and lacked communication as well as problem solving skills. Due to the negative impact this experience had on my stay, I will never go back there again! I would reconsider staying here."
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