Luxury Hotels in East Side, New York

"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "

"When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was. The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally called 911. The door to the service side finally opened. The manager of the bar stated she was afraid someone was stuck since it hasn’t moved in awhile but hadn’t done anything about it. She also mentioned that the elevator gets overloaded when to many people on different floors push buttons at the same time. We went to sit to calm down and the waitress at the bar and our waitress told us it happens all the time. By the time we walked down the stairs to the lobby, there was a technician looking at another elevator that was also stuck on the 15th floor. The next morning we switched to a different hotel. We would have stayed since we were just on the 4th floor, but when you come down the stairs you exit to straight out side not the lobby. You also couldn’t enter the stairs from the lobby. You only could from outside which was locked. They refunded several fees and charges and did not charges us to check out early. "

"Hotel is in a convenient location and is very comfortable. Would stay here again. "

"Great hotel! Loved the location, the hotel itself, the amenities, all of it. Solid pick!"

"Clean room"

"Staying at the Lotte New York Palace was just as special as I remembered—if not more so. It had been years since my last visit, and this time I brought my daughter for her very first trip to New York City, which made it even more meaningful. From the moment we arrived, everything felt seamless and welcoming. The setting is simply stunning—classic New York elegance with that iconic courtyard that never loses its charm. Our room was beautiful, comfortable, and a perfect retreat after full days exploring the city. What really stood out was the service. Every interaction felt genuine and thoughtful, and they made the experience feel special for both of us. It was the perfect place to create memories on her first NYC trip. I’m happy to say it absolutely did not disappoint. If anything, it reminded me why I loved it so much in the first place—and why I’ll definitely be back again."

"Great experience"

"Great location."

"Stayed for business. Hotel is good but a little outdated."